Administration Assistant

East of England Community Health and Care NHS Trust; Cambridge; On-site; GBP 14,000 - 20,000; Part time

Job summary

East of England Community Health and Care NHS Trust is seeking an Administration Assistant for a part-time role at the Norwich clinic. The post involves reception, call handling, appointment bookings and general administrative support across iCaSH services, with rota-based hours including some evenings.

Candidates should have solid PC skills, be able to work under pressure, demonstrate good telephone and communication skills, and be willing to train on multiple systems as part of a busy clinical

Qualifications

• Good all round PC skills.
• Willingness to train on various systems.
• The ability to cope under pressure.
• Excellent organisational skills.
• Excellent telephone & communication skills.

Responsibilities

• Provide reception, front of house, call taker, appointments & additional admin support to the iCaSH service clinical and non-clinical teams.
• Answer calls into the service and manage booking/re-arranging appointments, reception cover and admin duties.
• Support both clinical and non-clinical teams in service delivery.

Skills

PC skills

Willingness to train

Ability to cope under pressure

Organisational skills

Telephone & communication skills

Job description

Part Time position, 26 hours per week at our Norwich Clinic

Looking for an admin role within the NHS?

We are looking for an individual to join our busy clinic, do you enjoy a challenge & do you have:

• Good all round PC skills
• Willingness to train on various systems
• The ability to cope under pressure
• Excellent organisational skills
• Excellent telephone & communication skills

Monday - Saturday on a rota basis so each day & hours will be different each week depending on service needs.

You will provide reception, front of house, call taker, appointments & additional clinical support duties and a wide range of administrative support functions to the iCaSH service clinical and non-clinical teams.

The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great Yarmouth & King's Lynn providing contraception, sexual health & HIV care & treatment.

The post available is based at our Norwich clinic with call handling being the principal aspect of this role. The service operates Monday - Friday including 2 longer days till 7.30pm and Saturday mornings which staff cover on a rota basis. We are looking for motivated & enthusiastic Administrator Assistant with a strong work ethic to join us. Applicants will preferably demonstrate previous call taking experience & have the ability to work within a busy team with a high call activity into the service.

The main aspect of this role will be answering calls into the service, along with booking and re arranging appointments, reception cover, front of house cover and additional administration duties and to support both clinical and non-clinical teams in service delivery.

Act as the first point of contact to patients predominantly via the telephones. Ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.

Provide administration support to the iCaSH Service secretaries if required.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.