Highways Technical Admin Assistant

Pertemps Hillingdon Council; United Kingdom; On-site; GBP 21,000 - 27,000; Full time

Job summary

Pertemps Hillingdon Council is seeking an organised Highways Technical Administrative Assistant to join the Highways & Parking Operations team. You will provide technical and clerical support to ensure enquiries and information are processed efficiently.

You will handle Love Clean Streets requests, FOI and Members' Enquiries, answer public calls, liaise with staff, and maintain records. The role suits someone with strong IT skills and a customer-focused approach, able to manage a varied workload

Qualifications

• Knowledge or experience of administrative systems and procedures.
• Experience of using computers and computerised systems to input, update and process information.
• The ability to understand and process orders, invoices and associated documentation.
• Good verbal communication skills, with the confidence to communicate with colleagues, managers, external organisations and members of the public.
• A professional and tactful telephone manner, particularly when dealing with public enquiries.
• The ability to work independently, use your own initiative and manage competing priorities to meet deadlines.
• Some experience of working in a customer-focused or service environment.

Responsibilities

• Supporting the processing and management of requests received through the Council's Love Clean Streets reporting system.
• Providing administrative support for Members' Enquiries, complaints and Freedom of Information (FOI) requests.
• Answering telephone enquiries from members of the public and providing a professional, helpful and courteous service.
• Liaising with operational staff, professional colleagues and other departments to obtain and share information.
• Maintaining and updating registers, records and electronic filing systems, ensuring information is accurate and accessible.
• Assisting with the processing of orders, invoices and other administrative documentation.
• Organising and supporting the day-to-day technical and clerical administration of the Highways Section.
• Assisting colleagues with the preparation of reports, charts, spreadsheets and other documentation.
• Providing administrative support to highways projects and professional staff when required.
• Undertaking general administrative duties and other tasks appropriate to the level of the post.

Skills

Admin systems experience

Computerised systems

Order and invoice processing

Verbal communication

Telephone etiquette

Independent working

Customer-focused service

Job description

Highways Technical Administrative Assistant

About the role

We are looking for an organised, motivated and enthusiastic Highways Technical Administrative Assistant to join our Highways & Parking Operations team.

This is an excellent opportunity for someone with good administrative and communication skills who enjoys working in a busy, customer-focused environment and wants to contribute to the delivery of essential highways services to local residents.

You will provide a range of technical and clerical administrative support to the Highways team, helping to ensure that enquiries, requests and information are processed efficiently and accurately.

What you will be doing

Your responsibilities will include:

• Supporting the processing and management of requests received through the Council's Love Clean Streets reporting system.
• Providing administrative support for Members' Enquiries, complaints and Freedom of Information (FOI) requests.
• Answering telephone enquiries from members of the public and providing a professional, helpful and courteous service.
• Liaising with operational staff, professional colleagues and other departments to obtain and share information.
• Maintaining and updating registers, records and electronic filing systems, ensuring information is accurate and accessible.
• Assisting with the processing of orders, invoices and other administrative documentation.
• Organising and supporting the day-to-day technical and clerical administration of the Highways Section.
• Assisting colleagues with the preparation of reports, charts, spreadsheets and other documentation.
• Providing administrative support to highways projects and professional staff when required.
• Undertaking general administrative duties and other tasks appropriate to the level of the post.

About you

We are looking for someone who is organised, reliable and able to manage a varied workload while maintaining a high standard of accuracy and customer service.

You will have:

• Knowledge or experience of administrative systems and procedures.
• Experience of using computers and computerised systems to input, update and process information.
• The ability to understand and process orders, invoices and associated documentation.
• Good verbal communication skills, with the confidence to communicate with colleagues, managers, external organisations and members of the public.
• A professional and tactful telephone manner, particularly when dealing with public enquiries.
• The ability to work independently, use your own initiative and manage competing priorities to meet deadlines.
• Some experience of working in a customer-focused or service environment.

Why join us?

This is a varied and rewarding role where you will play an important part in supporting the delivery of the Council's highways services. You will work alongside a team of operational and professional colleagues, helping to ensure that residents' enquiries are dealt with effectively and that the service runs smoothly.

If you are an enthusiastic administrator with good IT, organisational and communication skills, we would love to hear from you!