Administration Assistant

FCMS; Lancashire; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

NHS Pension

Cycle to Work Scheme

Attendance Bonus

Free Tea & Coffee

Eye Care Contributions

Job summary

FCMS in Blackpool is seeking an Administration Assistant to join our Diagnostics team. This full-time role (37.5 hours, Monday to Friday) offers a busy environment supporting community-based diagnostic clinics.

You will handle referrals, book and amend appointments, track patients, and maintain accurate records on S1, EMIS and other systems. We value empathy, attention to detail and teamwork.

We offer NHS Pension, Cycle to Work, Attendance Bonus and other benefits.

Qualifications

• Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.

Responsibilities

• Work as part of a team providing a full administrative service to ensure the smooth operation of community-based diagnostic clinics.
• Deal with referrals, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and maintaining accurate clinic records on computerised Patient Administration Systems.
• Provide additional administrative support within the company as required.
• Manage patient referrals and diagnostic bookings.
• Schedule, amend, and cancel appointments.
• Maintain accurate patient records on clinical systems (S1, EMIS).
• Data entry and validation to ensure information is accurate and up to date.
• Processing correspondence, reports, and clinical documentation.
• Filing and maintaining confidential records in line with GDPR and NHS information governance requirements.
• Answering telephone calls and responding to patient enquiries.
• Communicating appointment details, preparation instructions, and follow-up information.
• Providing a professional and empathetic service to patients attending diagnostic services.
• Liaising with patients regarding appointment changes or service updates.
• Managing shared inboxes and responding to routine enquiries.
• Supporting rota coordination and clinic administration.
• Assisting with general office administration tasks and document preparation.

Skills

Attention to detail

Communication skills

Customer service

Teamwork

Education

GCSE/O Level English & Maths

Tools

S1

EMIS

SESUI

e-RS

Job description

We are looking for an Administration Assistant to join our Diagnostics team.

Hours:Full time 37.5 hours(Monday to Friday)

Accountableto: Head of Diagnostics

Reportsto: Service coordinators

Base: Newfield House, Vicarage Lane, Blackpool, FY4 4EW

*Pleasenote that our roles are not being considered for sponsorship at this time

Main duties of the job

Towork as part of a team providing a full administrative service to ensure thesmooth operation of community based diagnostic clinics.

Thiswill involve dealing with referrals, booking new and follow up appointments,tracking patients through the system, recording data to monitor access timesand the maintaining of accurate records of clinics on the computerised PatientAdministration Systems.

To provide additional administrative support within the company asrequired.

About us

The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.

Come and be a part of our amazing team!

• We offer NHS Pension
• Cycle to Work Scheme
• Attendance Bonus
• Free Tea & Coffee
• Eye Care Contributions

Job responsibilities

Day to Day Duties to include, but notexhaustive:

Managing patient referrals and diagnostic bookings.

Scheduling, amending, and cancelling appointments.

Maintaining accurate patient records on clinical systems (e.g. S1, EMIS)

Data entry and validation to ensure information is accurate and up todate.

Processing correspondence, reports, and clinical documentation.

Filing and maintaining confidential records in line with GDPR and NHSinformation governance requirements.

Answering telephone calls and responding to patient enquiries.

Communicating appointment details, preparation instructions, andfollow-up information.

Providing a professional and empathetic service to patients attendingdiagnostic services.

Liaising with patients regarding appointment changes or service updates.

Managing shared inboxes and responding to routine enquiries.

Supporting rota coordination and clinic administration.

Assisting with general office administration tasks and documentpreparation.

Our key expectations are:

Self-awarenessLiving authentically

Adaptability-Being ready to adjust depending on the situation

Openness Whatyou see is what you get

Positivity with areal sense of being able to strive for the impossible

Generosity ofspirit- Everyday should be an opportunity to act with kindness

Ability to havefun Taking the role seriously, whilst being yourself

Our Why:To nurture an environment of inspiration, innovation and disruptionso this people in our world receive exceptional healthcare for this generation,and the next.

Values:Our organisational culture is very importantto us, so it is vital that the successful candidate livesand breathes complimentaryvalues and behaviours. Our behaviours should be in line with our values whichform part of our Company DNA:

Fun:People rarely succeed unless they are having fun.Happiness is healthy!

Awesome: Wearent here to be average, were here to be awesome!

Humble: Werehere to make a difference to the lives of others, NOT to see how important wecan become

Brave: Wechallenge the norm. We have the courage to get the difficult jobs done

Oompf: Wehave natural oompf! Its infectious!

Go-getting: Weare intuitive to changing needs and respond quickly which we do with energy,ideas, and positivity

DisabilityConfident Employer

As users of thedisability confident scheme, we guarantee to interview all disabled applicantswho meet the minimum criteria for the vacancy

DBS - This post is subject to theRehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminalconvictions. This will require three forms of valid ID to be produced andverified. The onboarding process is also subject to an Occupational Healthcheck, suitable professional references and eligibility to work in the UK (withthe requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.

The organisation is committed tosafeguarding and promoting the welfare of children, young people and vulnerableadults and expects all staff to share this commitment. You will beexpected to fulfil your mandatory safeguarding training at the level applicableto this role.

Person Specification

Qualifications

• Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.

Other

• Being able to work with our corporate values
• Enthusiastic and positive
• Approachable
• Team Player
• Always aims for excellence
• Ability to produce creative solutions to issues

Experience

• Strong attention to detail
• Good communication and customer service skills
• Competent with Microsoft and other IT systems
• Experience with S1, EMIS, SESUI, e-RS.
• Information Governance understanding and awareness.
• Experience within a healthcare environment
• Experience of clinical systems
• Clinical governance understanding and awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.