DGL Customer Support Agent | Milton Keynes, United Kingdom

Clanwilliam Group; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative healthcare technology group is seeking a Customer Support Agent to join their dynamic team in Milton Keynes. This role offers the opportunity to work on ground-breaking software solutions, ensuring exceptional customer service and support for private Consultant practices. You will be part of a forward-thinking company that values continuous training and professional development, allowing you to grow your career while positively impacting patient care. With a focus on teamwork and communication, this position is perfect for motivated individuals eager to learn and contribute to a vital industry.

Benefits

Company matched pension scheme

22 days annual leave

Flexible working opportunities

Paid CSR Volunteering Days

Wellbeing Day

Maternity & Paternity benefits

Employee Assistance Programme

Annual leave purchase scheme

Working abroad opportunities

Qualifications

• Excellent communication and keyboard skills are essential.
• Ability to multi-task and work effectively in a team.

Responsibilities

• Troubleshooting software issues for private Consultant practices.
• Identifying and resolving client queries efficiently.
• Testing new software versions and reporting issues.

Skills

Communication Skills

Multi-tasking

Interpersonal Skills

Problem-solving

Customer Support

Education

Graduate Degree

Job description

Clanwilliam, a healthcare technology group Milton Keynes, United Kingdom Clanwilliam

Company Description

Clanwilliam is a leading provider of pharmacy and practice management software. Our technology and services are trusted by tens of thousands of users every day in practice management, pharmacy and other clinical settings all over Ireland and the UK.

Our vision is to enable the seamless flow of patient data by connecting primary and secondary healthcare software systems to enhance patient experiences. We work hard every day to achieve this by putting our customers at the centre of everything we do and partnering with key industry stakeholders to ensure our systems consistently exceed expectations.

Clanwilliam Ireland is a member of the Clanwilliam family of businesses.

Position

DGL Practice Manager is a leading provider of primary healthcare software solutions in the UK. At DGL, we are future-focused, quality-focused and customer-focused. We deliver ground-breaking software because we listen to our customers! DGL has built a strong reputation for delivering quality software, which combines flexibility and user-friendliness.

We have a current requirement for a Customer Support Agent to work with our busy Customer Support Team. To maintain our excellent reputation, we require a courteous and efficient candidate who is looking to progress their career in a dynamic Customer Support environment.

Responsibilities include but are not limited to:

• Working on the DGL Practice Manager Support Team troubleshooting our in-house developed software for private Consultant practices in the UK and Ireland either over the phone or via Remote Dial In.
• To identify, resolve, log and follow up all client queries at all levels of support.
• Working with other colleagues on the team to help resolve customer issues.
• Testing new versions of the software and liaising with the Development Department to report any potential issues found.
• Ensure that the highest level of communication is maintained with regard to client queries, issues and complaints.
• Ensuring customers issues are dealt with or escalated in a timely manner.
• Liaising with 3rd party support teams.
• We are open 8am till 8pm so shift starts are staggered.
• Saturday on-call shift, rota based with additional overtime earnings. Roughly 1 in every 7 weekends

Requirements

The ideal candidate will possess the following qualification, skills, knowledge, and attributes:

• Both graduates and experienced candidates welcome.
• You must be able to multi-task and have excellent communication and keyboard skills.
• Excellent telephone manner and interpersonal skills.
• Willingness to learn.
• Good team player.
• Positive and flexible attitude.
• Highly motivated.
• Professional approach.

Other information

At Clanwilliam, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:

• Company matched pension scheme.
• 22 days annual leave, increasing yearly up to 26 days.
• Flexible working/work from home opportunities.
• 2 paid CSR Volunteering/Charity Days per year.
• 1 Wellbeing Day per year.
• Maternity & Paternity benefits.
• Full access to our Employee Assistance Programme.
• Regular wellbeing supports and webinars.
• Annual leave purchase scheme.
• Working abroad opportunities – 20 working days per year.

Clanwilliam is an equal opportunities employer.