Contact Centre Advisor - Part Time

TN United Kingdom; Slough; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a part-time Contact Centre Advisor in Slough. This role involves providing exceptional customer service, managing inquiries, and ensuring customer safety. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and have a keen eye for detail. With a commitment to employee growth, this innovative firm offers extensive training and flexible working arrangements, making it a fantastic opportunity for those looking to balance work and personal life. Join a team that values accountability and customer well-being!

Benefits

Generous Holiday Allowance

Attractive Pension Scheme

Healthcare

Life Assurance

Colleague Discounts

Discretionary Annual Bonus

Qualifications

• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.

Responsibilities

• Provide fantastic service and support to our customers over the phone.
• Update all systems, ensuring every detail is recorded.

Skills

Customer Relationship Building

Attention to Detail

Communication Skills

Computer Skills

Customer Service Experience

Tools

Microsoft Office

Job description

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Contact Centre Advisor - Part Time, Slough

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Client:

Location:

Slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

44dbffd4780d

Job Views:

13

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

What you will do:

• Provide fantastic service and support to our customers over the phone

• Be a representative of the Metro Bank brand and its culture

• Advise our customers on all types of queries such as: balance enquiries, payments, internet banking, card management, using our mobile app

• Update all our systems, making sure you attend to every detail and record all conversations

• Follow the correct processes to make sure our customers are safe

• Live and breathe our values and be a great team player

As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.

What you will need:

• Ability to build strong customer relationships in a fast-paced environment

• Maintain meticulous attention to detail even under pressure

• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers

• Proficiency in computer skills, including a working knowledge of Microsoft Office

• Excellent English written and verbal communication skills

• Capability to deliver outstanding customer experiences within a fast-paced environment

• While prior experience in finance or banking is not always required, a minimum of 6 months experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential

Working Arrangements & Training:

This position is part time only - You must be flexible to work Monday to Friday from 9am - 2pm / 9:30am - 2:30pm or 10am - 3pm as well as flexibility over the weekends

We will make sure you get the training needed to help you in this call centre role, which will be a mixture of live teams’ sessions with a trainer, self-study (including exercises and articles), and on the job training (such as observing, buddying up, and taking calls from our customers). All of this training will be blended together across an initial period of three weeks.

We are pleased to provide a hybrid working option for our employees. Team members who work four or more days per week can enjoy two days in the office, while those working three or fewer days per week can have one office day. This benefit is available after successfully completing training and receiving sign off.

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts!

• Extensive training and internal opportunities for career advancement.

• Upon completion of training, you will receive a salary uplift.

• Emphasis on work-life balance, offering opportunities for flexible shift patterns tailored to accommodate your professional responsibilities and personal life.