Admin Team Lead - Therapies, Dietetics Speech & Language Therapy

University Hospital Southampton NHS Trust; Southampton; Sur place; GBP 35 000 - 42 000; Plein temps

Résumé du poste

University Hospital Southampton NHS Trust is seeking an Admin Team Lead to manage Therapies, Dietetics and Speech & Language Therapy admin services. Based mainly at Southampton General Hospital with monthly travel to Royal South Hants Hospital, the role may be full-time with flexible hours over a 5-day week.

The position offers NHS benefits, 35+ days holiday pro rata, and a generous pension scheme. Closing date is 5 November 2026, with possible early closure if applications are high.

Qualifications

• NVQ Level 4 or equivalent across admin procedures and non-routine tasks.
• GCSE English and Maths or equivalent.
• Experience in customer-focused administration.
• Experience resolving non-routine problems and allocating resources.
• Experience delivering training.
• Previous experience in an acute hospital setting.
• Competent with ESR and Healthroster.
• Supervisory or office management experience.

Responsabilités

• Lead, manage and develop a responsive administrative service for Therapies, Dietetics and SLT.
• Manage day-to-day administrative teams, rostering, annual leave and sickness.
• Oversee outpatient waiting lists, clinic management and income streams.
• Collaborate with the Care Group Operations Manager to ensure smooth patient referrals and discharge.
• Ensure adherence to Trust HR policies and procedures.
• Monitor data quality and reporting.
• Support service development and innovation through effective administration.

Connaissances

Customer-focused

Non-routine problems

Training delivery

Office management

Formation

NVQ Level 4 or equivalent

GCSE English & Maths

Outils

ESR

Healthroster

Description du poste

University Hospital Southampton NHS Trust

Admin Team Lead - Therapies, Dietetics Speech & Language Therapy

The closing date is 05 November 2026

University Hospital Southampton NHS Foundation Trustis delighted to offer a fantastic opportunity to work with us.

Job Title: Admin Team Lead - Therapies, Dietetics Speech & Language Therapy

Contract Type: Permanent

Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

We have an exciting opportunity for a Admin Team Lead to join the team in Therapies, Dietetics Speech & Language Therapy at University Hospital Southampton NHS Foundation Trust.

We are based predominantly at Southampton General Hospital and cover departments at the Royal South Hants Hospital. The post holder will be expected to travel to the Royal South Hants Hospital at least once a month.

Ideally, we are looking for a full time applicant but we are able to offer flexibility with hours over a 5 day working week.

About us

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Job responsibilities

The post holder will lead, manage and develop a responsive administrative service for Therapies along with the Dietetic, Speech & Language Therapy Departments.

Ensuring effective and efficient management of resources to achieve and streamlined administrative service and outpatient clinic management.

The postholder will be responsible for the day to day management of the administrative teams. Duties will include staff rostering, annual appraisals, annual leave and sickness management and monitoring ensuring application and adherence to Trust HR policies and procedures.

They will also be responsible for outpatient waiting list and clinic management and relevant income streams.

Main duties of the jobThe post holder will work closely with the Care Group Operations Manager and will provide expertise in the proactive management of the patient referrals to discharge. The post holder will ensure that the entire pathway is managed smoothly and in line with Trust policies.

We are looking for applicants which can demonstrate experience and knowledge of a range of administrative and organisational policies and management information systemsExperience of data quality managementExperience of working a pressured busy environmentAwareness and understanding of NHS service, waiting list management, clinic templates along with clinic outcoming.

For an overview of the position, please refer to the attached Job Description and Person Specification document. This includes a detailed breakdown of the key responsibilities, role expectations, and the qualifications we are looking for.

Person Specification

Qualifications, knowledge and experience

• NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
• Educated to GCSE (or equivalent) standard, with a pass in English and Maths
• Experience of administration in a customer- focused environment
• Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
• Experience in delivering training sessions
• Previous experience of working in an acute hospital setting
• Competent in the use of ESR and Healthroster
• Supervisory or office management experience

Trust Values and Behaviours

• Patients First
• Always Improving
• Working Together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital Southampton NHS Trust