Clinical Admin Team Lead

Dorset HealthCare University NHS Foundation Trust; Poole; Hybrid; GBP 17,000 - 21,000; Part time

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking a Clinical Admin Team Lead for a 25-hour Clinic Support Team Lead role across MSK, ENT, Vasectomy and Podiatry portfolios. The post involves working with the Leadership team under the Administration Service Manager and a focus on quality improvement within the administration service.

The role requires a DBS check funded by the Trust; visa sponsorship is not available.

Qualifications

• NVQ 3 in Customer Service or equivalent.
• 5 GCSEs grades A-C or equivalent.
• Administrative/Management Qualification. ECDL or other IT qualification.

Responsibilities

• Manage the clinic support administrators on a day-to-day basis to meet service standards.
• Ensure patients and all contacts are dealt with in a friendly and professional manner.
• Lead on systems and processes for clinical administration.

Skills

NVQ 3 in Customer Service

GCSEs (5 A-C)

Administrative/ManagementQualification

Tools

Microsoft Office

SystmOne

E-Referral system

Job description

Dorset HealthCare University NHS Foundation Trust

Clinical Admin Team Lead

The closing date is 11 November 2026

We are currently looking for a Clinical Admin Team Lead within the MSK, ENT, Vasectomy, Pod Surgery portfolio.

This role is for a 25 hour Clinic Support Team Lead working within the Leadership team leading on certain aspects of that, with the support of the Administration Service manager.

There is a strong drive for quality improvement across the service, so you will become involved in activities to develop the administration service. Alongside this we will offer a supportive learning environment and regular supervision and mentorship.

To make the best of this opportunity the post holder is likely to need to work flexibly across different locations with some variation to start and finish times.

Main duties of the job

To manage the clinic support administrators on a day-to-day basis ensuring that the administrative needs of the services are achieved to the required standards.

To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and that the experience is positive.

To work within the Leadership Admin Team to deliver an efficient Administrative Service supporting MKS, Physio, ENT, Vasectomy, Pod Surgery.

To lead on systems and processes associated with clinical administraton.

To lead on the wellbeing and development of the administration workforce.

To lead on management of the clinic environment.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]

Person Specification

Knowledge, Skills and Training

• NVQ 3 in Customer Service or equivalent.
• 5 GCSE's grades A-C or equivalent.
• Administrative/Management Qualification. ECDL or other IT qualification.

Job Specific Experience

• Experience of Microsoft Office IT packages
• Ability to analyses and present data.
• Experience of using electronic booking/clinical system experience eg E-Referral system, SystmOne.
• Dealing with complaints.

Managerial / Supervisory Experience

• Experience of leading a team.
• Experience of training others.
• Working to HR procedures including Performance Management Experience, Recruitment and Selection Experience.

Personal Qualities / Attributes

• Evidence of demonstrating the Trust's values and behaviours.
• Excellent communication skills and interpersonal skills.
• Team player.

Communication

• Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Boots Dolphin Centre, 190-196 high street

Boots Dolphin Centre, 190-196 high street