Admin Team Lead - Therapies, Dietetics Speech & Language Therapy

University Hospital Southampton NHS FT

Southampton

On-site

GBP 32,000 - 46,000

Full time

48 hours ago

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Benefits offered by this job

35 days holiday (pro rata)

Generous NHS pension

Flexible working

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an Admin Team Lead to support Therapies, Dietetics and Speech & Language Therapy services at Southampton General Hospital. The role will lead the administrative team, coordinate outpatient clinics, rostering, leave, and training to improve efficiency and patient care.

You will work across departments, travel monthly to Royal South Hants Hospital, and benefit from NHS pension and holiday provisions.

Qualifications

NVQ Level 4 or equivalent in administrative work with non-routine tasks
GCSE English and Maths passes required
Experience in customer-focused administration
Experience handling non-routine and complex problems, progress chasing, resource and staff allocation
Experience in delivering training sessions

Responsibilities

Lead, manage and develop an administrative service for Therapies, Dietetics and Speech & Language Therapy departments.
Ensure effective and efficient management of resources to achieve streamlined administrative service and outpatient clinic management.
Manage day-to-day administration teams: rostering, annual appraisals, annual leave and sickness, HR policy adherence.
Oversee outpatient waiting lists, clinic management and related income streams.
Collaborate with the Care Group Operations Manager to ensure smooth patient referrals, discharge pathways and policy alignment.

Skills

Leadership

Team management

Administration

Training delivery

Education

NVQ Level 4 or equivalent

GCSE English and Maths

Tools

ESR

Healthroster

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Admin Team Lead - Therapies, Dietetics Speech & Language Therapy

Contract Type: Permanent

Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

We have an exciting opportunity for a Admin Team Lead to join the team in Therapies, Dietetics Speech & Language Therapy at University Hospital Southampton NHS Foundation Trust.

We are based predominantly at Southampton General Hospital and cover departments at the Royal South Hants Hospital. The post holder will be expected to travel to the Royal South Hants Hospital at least once a month.

Ideally, we are looking for a full time applicant but we are able to offer flexibility with hours over a 5 day working week.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

The post holder will lead, manage and develop a responsive administrative service for Therapies along with the Dietetic, Speech & Language Therapy Departments.

Ensuring effective and efficient management of resources to achieve and streamlined administrative service and outpatient clinic management.

The postholder will be responsible for the day to day management of the administrative teams. Duties will include staff rostering, annual appraisals, annual leave and sickness management and monitoring ensuring application and adherence to Trust HR policies and procedures.

They will also be responsible for outpatient waiting list and clinic management and relevant income streams.

Main duties of the job

The post holder will work closely with the Care Group Operations Manager and will provide expertise in the proactive management of the patient referrals to discharge. The post holder will ensure that the entire pathway is managed smoothly and in line with Trust policies.

We are looking for applicants which can demonstrate experience and knowledge of a range of administrative and organisational policies and management information systems.

Experience of data quality management.

Experience of working a pressured busy environment.

Awareness and understanding of NHS service, waiting list management, clinic templates along with clinic outcoming.

For an overview of the position, please refer to the attached Job Description and Person Specification document. This includes a detailed breakdown of the key responsibilities, role expectations, and the qualifications we are looking for.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
Educated to GCSE (or equivalent) standard, with a pass in English and Maths
Experience of administration in a customer- focused environment
Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
Experience in delivering training sessions

Desirable criteria