Admin Scheduler

Confidential; Newtownabbey; On-site; GBP 16,000 - 22,000; Full time

Job summary

Confidential is seeking an Admin Scheduler in Newtownabbey to accurately diagnose and record maintenance repairs for Housing Executive tenants, triage calls to create work orders, schedule appointments, and track progress to meet KPIs.

The role requires intermediate IT proficiency, 1–5 years of admin experience, and a valid AccessNI check. It is a temporary, full-time position, based on 37 hours per week, with a 8am–4pm schedule and a September deadline.

Qualifications

• IT proficiency: Intermediate level.
• 1-5 years' relevant administrative experience.
• Hold a BTEC National Certificate (Level 3) plus at least 1 year relevant admin exp; OR five GCSEs plus 2 years admin exp; OR demonstrate 3 years admin exp with training.
• Basic AccessNI check is required once offered.

Responsibilities

• Contact tenants by telephone and arrange appointments.
• Schedule or reschedule all appointments to suit tenants and business needs.
• Process sub-contractor completions and input real-time events for job completion.
• Track progress to meet deadlines and report variances as required.
• Communicate with tenants, NIHE staff and other bodies as needed.
• Use DLO IT systems and HMS for data entry and records.

Skills

IT proficiency

Education

BTEC National Certificate (Level 3) + 1 year admin

Five GCSEs (Level 2) + 2 years admin

3 years admin with learning/training

Job description

Job Title: Admin Scheduler
Location: Newtownabbey
Hours: Full Time Hours, Monday - Friday, 8am-4pm, 37 hours each week
Salary: £13.69 per hour
Duration: Temporary

Application Deadline: 5pm 3rd September

Essential Criteria

• IT proficiency: Intermediate.
• 1-5 years' relevant administrative experience.
• Hold a BTEC National Certificate (Level 3) plus at least 1 year relevant administrative experience; OR five GCSEs (Level 2) plus at least 2 years' relevant administrative experience; OR demonstrate 3 years' general administrative experience with evidence of ongoing learning/training.
• Basic AccessNI check (required) once candidate offered and accepted the position

About the Role

On behalf of our client, Apple Recruitment Services are seeking an Admin Scheduler. The post will accurately diagnose and record maintenance repairs for Housing Executive tenants, triage customer calls to create work orders, schedule and reschedule appointments, and track repairs progress to meet contract KPIs.

Key Responsibilities

MAIN DUTIES

The successful candidate will be required to:

• Contact tenants by telephone and arrange appointments.
• Schedule or reschedule all appointments to suit tenants and or business needs
• Process sub-contractor completions and input real time events for job completion.
• Correlate out of hour's task data and track task progress, and process accordingly to meet deadlines.
• Communicate effectively with Tenants, NIHE staff and other statutory bodies.
• Deal with tenants queries, effectively and efficiently.
• Save and retain a variety of documents for audit purposes.
• Use of both the DLO IT systems and HMS (Housing Management System).
• Have a comprehensive knowledge of the schedule of rates
• Carry out inspections for missing data, certificates and other system compliance issues.
• Work as part of a team and communicate to a high level and in a professional manner both internally and externally.
• May be required to provide cover on a rota basis to 20.00 Mon to Fri and to 2.00 on a Saturday.
• Any other duties as required.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.