Admin Scheduler - Housing Repairs (Temp)

Confidential; Newtownabbey; On-site; GBP 16,000 - 22,000; Full time

Job summary

Confidential is seeking an Admin Scheduler in Newtownabbey to accurately diagnose and record maintenance repairs for Housing Executive tenants, triage calls to create work orders, schedule appointments, and track progress to meet KPIs.

The role requires intermediate IT proficiency, 1–5 years of admin experience, and a valid AccessNI check. It is a temporary, full-time position, based on 37 hours per week, with a 8am–4pm schedule and a September deadline.

Qualifications

• IT proficiency: Intermediate level.
• 1-5 years' relevant administrative experience.
• Hold a BTEC National Certificate (Level 3) plus at least 1 year relevant admin exp; OR five GCSEs plus 2 years admin exp; OR demonstrate 3 years admin exp with training.
• Basic AccessNI check is required once offered.

Responsibilities

• Contact tenants by telephone and arrange appointments.
• Schedule or reschedule all appointments to suit tenants and business needs.
• Process sub-contractor completions and input real-time events for job completion.
• Track progress to meet deadlines and report variances as required.
• Communicate with tenants, NIHE staff and other bodies as needed.
• Use DLO IT systems and HMS for data entry and records.

Skills

IT proficiency

Education

BTEC National Certificate (Level 3) + 1 year admin

Five GCSEs (Level 2) + 2 years admin

3 years admin with learning/training

Job description

Confidential is seeking an Admin Scheduler in Newtownabbey to accurately diagnose and record maintenance repairs for Housing Executive tenants, triage calls to create work orders, schedule appointments, and track progress to meet KPIs.

The role requires intermediate IT proficiency, 1–5 years of admin experience, and a valid AccessNI check. It is a temporary, full-time position, based on 37 hours per week, with a 8am–4pm schedule and a September deadline.