Breast Screening

Buckinghamshire Healthcare Nhs Trust; High Wycombe; On-site; GBP 21,000 - 27,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust is seeking an administrator to join the Breast Screening Programme and the symptomatic breast imaging service in Aylesbury & Wycombe. You will be the first point of contact for patients and visitors at the busy reception desk and in the Admin Office.

The role requires excellent communication, strong IT skills, attention to detail and the ability to multitask and work as part of a team in a demanding NHS environment. Training and development are provided.

Qualifications

• Experience of dealing with patients/customers face to face and by phone.
• Use and application of computers.
• Basic knowledge of medical terminology.
• Database entry experience.

Responsibilities

• Act as first point of contact for telephone and in-person reception duties.
• Use the national breast screening system to arrange/change appointments.
• Where needed, liaise with a senior staff member to facilitate suitable appointments.
• Monitor appointment slot availability and report shortages to the Office Manager.
• Adjust allocated timeslots to accommodate clients with special needs.
• Enter demographic changes and recall results into the national database per Quality Management System.

Skills

Customer service

Communication skills

Organised / multitask

Computer literacy

Education

GCSE or equivalent

Customer Service NVQ Level 2 or equivalent

Job description

Job overview

The post holder will be responsible for a range of administration duties to support the Aylesbury & Wycombe NHS Breast Screening Programme and the symptomatic breast imaging service and will be the first point of contact for our patients and visitors, working on our busy reception desk in our Breast Unit and in our busy Admin Office.

We are looking for someone who:

• Has good interpersonal skills & experience of dealing with customers both face to face and over the phone;
• Has the ability to learn several computer systems;
• Pays good attention to detail;
• Is well organized and self motivated;
• Can multi-task;
• Is a team player;
• Is flexible.

In return we offer:

• A busy, friendly working environment;
• An interesting and worthwhile role;
• Regular training sessions;
• Appraisal and personal development.

Main duties of the job

• To act as the first point of contact for a range of telephone calls and in-person when covering reception duties.
• To use the National breast screening system to arrange/change appointments for women called for breast screening, considering the needs of the client and patient choice.
• Where it is not possible to provide a suitable appointment time for a lady, the post holder is expected to use her initiative and, where necessary, liaise with a senior member of staff.
• Monitor the availability of appointment slots and highlight shortfall to the Office Manager.
• To use own initiative to adjust allocated timeslots to accommodate clients with a variety of special needs.
• To be responsible for entering changes to demographic details and entering recall results from the screening episode onto the computer, ensuring the appropriate end point action to be transmitted to the national database in accordance with the departmental Quality Management System.

Working for our organisation

Listen to why colleagues think we are a great place to work! -

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our care values are collaborate, aspire, respect and enable.

Person specification

Education, Qualifications & Training

Essential criteria

• Education to GCSE or Equivalent (3)
• Customer Service NVQ Level 2 or equivalent experience (3)

Experience

Essential criteria

• Experience of dealing face to face and over the phone with patients/customers in an office enviroment (3)
• Use and application of computers
• Basic knowledge of medical terminology
• Database entry experience

Desirable criteria

• Previous experience in the NHS BSS

Skills, Abilities and Knowledge

Essential criteria

• Good written and verbal communication skills to enable liaison with all staff, patients, relatives and visitors
• Computer literate e.g. e-mail, internet, task manage

Desirable criteria

• Knowledge of the NHS Breast Screening Service computer system and be capable of solving problems

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

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