Admin Officer - Job Aide

Brook Street; Birmingham; On-site; GBP 17,000 - 23,000; Full time

Job summary

You will accompany the colleague in interviews, assist with navigation around the building, and handle administrative tasks while ensuring the colleague leads discussions and decisions. This is a supportive, non-decision-making position that makes a real difference in daily operations.

Qualifications

• Strong communication and interpersonal skills with a calm, empathetic approach.
• Patience and understanding during customer interactions and identified needs.
• Proactive mindset to spot barriers and keep things moving.
• Confidence using computers and internal systems (training provided).
• Professional, respectful relationships with colleagues at all levels.
• Reliability and consistency supporting attendance, wellbeing and workflow.

Responsibilities

• Sitting in with jobseeker interviews and assisting before, during and after appointments.
• Guiding and escorting your colleague around the building during busy periods.
• Assisting orientation to layout or environmental changes.
• Providing hands-on admin support (document handling, reading/recording).
• Supporting use of IT systems and tools for the Work Coach role.
• Discreet assistance during customer interactions while the colleague leads.
• Maintaining continuity of support and adapting to changes.
• Collaborating with other job aides for coverage and communication.
• Joining induction and training including DWP systems and assistive software.

Skills

Communication

Patience

Proactive mindset

IT literacy

Professionalism

Reliability

Job description

Admin Officer - Job Aide (Support Role for Visually Impaired Colleague)

Location: Birmingham B12 8AF)

Pay rate: 14.47 per hour

Are you patient, confident, and motivated by inclusion? Hiring for a reputed client, Brook Street is recruiting a Job Aide to provide essential, day-to-day support to a visually impaired colleague within a busy Jobcentre environment. This is a supportive role-no decision-making involved-making a real difference to how a Work Coach can deliver with accessibility and confidence.

What you'll be doing:

• Sitting in with jobseeker interviews and being on hand to assist before, during and after appointments
• Guiding and escorting your colleague safely around the building (meeting rooms, workstations, entrances and communal areas), including during busy periods
• Helping with orientation to any layout or environmental changes
• Providing hands-on administrative and workplace support (document handling, reading/recording information where needed)
• Supporting use of IT systems and digital tools used for the Work Coach role, ensuring accuracy and timely completion
• Offering discreet, practical assistance during customer interactions (e.g., reading visual information or helping navigate systems) while ensuring your colleague leads all discussions and decisions
• Helping maintain continuity of support throughout the working day, adapting to changing priorities
• Working collaboratively with other job aides where needed for seamless coverage and communication
• Joining induction and further training as provided (including DWP systems and assistive software)

What you'll bring:

• Strong communication and interpersonal skills, with a calm, empathetic approach
• Patience and understanding-especially during customer interactions and additional needs identified
• A proactive mindset to spot barriers and remove them to keep things moving
• Confidence using computers and internal systems (with training provided)
• Professional, respectful relationship-building with colleagues at all levels
• Reliability and consistency-supporting attendance, wellbeing and effective working throughout the day

Additional information:

• Training will be provided, including on site-guide and assistive technology if required. No holidays can be taken during the training period which is expected to last 5-6 weeks
• Fully office based, 37 hours per week
• Assignment initially until 25/01/27 and is expected to be ongoing

If you're ready to bring support, accessibility and confidence to a team. We'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.