Admin Support Aide for Accessibility & Inclusion

Brook Street; Birmingham; On-site; GBP 17,000 - 23,000; Full time

Job summary

You will accompany the colleague in interviews, assist with navigation around the building, and handle administrative tasks while ensuring the colleague leads discussions and decisions. This is a supportive, non-decision-making position that makes a real difference in daily operations.

Qualifications

• Strong communication and interpersonal skills with a calm, empathetic approach.
• Patience and understanding during customer interactions and identified needs.
• Proactive mindset to spot barriers and keep things moving.
• Confidence using computers and internal systems (training provided).
• Professional, respectful relationships with colleagues at all levels.
• Reliability and consistency supporting attendance, wellbeing and workflow.

Responsibilities

• Sitting in with jobseeker interviews and assisting before, during and after appointments.
• Guiding and escorting your colleague around the building during busy periods.
• Assisting orientation to layout or environmental changes.
• Providing hands-on admin support (document handling, reading/recording).
• Supporting use of IT systems and tools for the Work Coach role.
• Discreet assistance during customer interactions while the colleague leads.
• Maintaining continuity of support and adapting to changes.
• Collaborating with other job aides for coverage and communication.
• Joining induction and training including DWP systems and assistive software.

Skills

Communication

Patience

Proactive mindset

IT literacy

Professionalism

Reliability

Job description

You will accompany the colleague in interviews, assist with navigation around the building, and handle administrative tasks while ensuring the colleague leads discussions and decisions. This is a supportive, non-decision-making position that makes a real difference in daily operations.