Admin Officer

Brook Street; Nottingham; Hybrid; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is recruiting for an administrative safeguarding support role in Nottingham. The position starts with office-based training for three months, then a potential hybrid arrangement. You will manage non-complex investigations, review concerns, and ensure accurate records and timely actions while maintaining confidentiality.

Strong organisational and MS Office skills are essential. The role involves liaising with authorities and signposting where appropriate, with a focus on safeguarding

Qualifications

• Experience with administrative casework and safeguarding processes.

Responsibilities

• Support the progression of investigations from caseload to closure.

Skills

Attention to detail

Prioritisation

Written communication

Telephone manner

Stakeholder communication

Flexibility

Microsoft Office

Internal systems

Data security

Tools

Microsoft Office

Internal systems

Job description

Location: Nottingham (Office based for first 3 months during training, then possible hybrid working)

Hours: Full-time, 9:00am-5:00pm

Contract: Initial contract until end of March 2027

Pay Rate: £13.25 per hour

If you're organised, confident with administrative casework, and motivated by safeguarding outcomes, this is a great opportunity to join a trusted safeguarding organisation. In this role, you'll support the investigation process for non-complex concerns-helping ensure actions are taken promptly, records stay accurate, and the right parties are contacted when decisions are reached.

What you'll be doing:

• Support the progression of de-escalated investigations through to closure, working from your own caseload
• Review incoming concerns to help determine whether they're valid and suitable for investigation
• Help ensure the correct action is taken where jurisdiction applies, and signpost safeguarding concerns where it doesn't
• Complete administrative tasks including case reviews, report writing (e.g., PG reports), and case closure updates
• Maintain accurate records on the database and work list tool, keeping all actions and outcomes up to date
• Monitor the central team inbox and post tray-saving correspondence correctly and responding to general queries
• Make phone calls when required to obtain information from relevant parties (e.g., concern raisers, local authorities, attorneys)
• Send out closure letters and any required referrals to appropriate third parties

What you'll bring:

• Strong attention to detail and an ability to handle information accurately from multiple sources
• Confident prioritisation skills-able to manage workload to meet objectives and deadlines
• Clear written communication and professional telephone manner, with accurate attendance notes
• Ability to deal with people at all levels via email and phone
• Flexibility and calm focus as case needs and priorities change
• Good working knowledge of Microsoft Office and confidence working with internal systems
• Commitment to compliance, data security, and maintaining high-quality records

Additional information:

• Initial training will be office based in Nottingham for the first 3 months, with the possibility of hybrid working thereafter

Ready to bring your administrative skills to work that genuinely matters?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.