Admin Officer

TN United Kingdom; Loughborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established agency of the Ministry of Justice is seeking an Admin Officer in Loughborough. This temporary role offers a unique opportunity to gain experience in the Public Sector, supporting the legal system and ensuring efficient administration. You will engage with a diverse range of clients, providing essential customer service and managing case progress. This position is perfect for those looking to make a meaningful impact while developing their administrative skills in a supportive environment. Join a team committed to ensuring justice works for everyone.

Qualifications

• Experience in customer service and administrative roles.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide customer service via telephone and email.
• Progress cases through the Court/Tribunal system.
• Handle general administration duties and data input.

Skills

Customer Service

Problem Solving

Data Entry

Administration

Job description

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Our client, HM Courts & Tribunals Service (HMCTS), is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and must serve all who call on it, when they call on it. From vulnerable individuals, families in crisis, claimants, to commercial businesses, HMCTS has a responsibility to administer an accessible and efficient justice system.

Brook Street is recruiting for an Admin Officer to work in Loughborough city centre.

This is a temporary position until 11/05/2026, offering valuable exposure and experience within the Public Sector.

37 hours per week, between 8:30 am - 5:30 pm.

Pay rate: £12.36 per hour, increasing to £12.53 after 12 weeks.

Key Responsibilities:

1. Customer service via telephone
2. Progress cases through the Court/Tribunal system and support other HMCTS functions
3. Problem solving using hubs and guidelines
4. Inputting data into the system
5. Preparing papers
6. Creating and updating records
7. Email correspondence
8. General administration duties

Brook Street supports the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, meeting all essential criteria.

As a Disability Confident Leader with Gold Award status from the Defence Employer Recognition Scheme, Brook Street guarantees an interview to eligible candidates via the Public Sector Resourcing Framework (PSR).

If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet the criteria, please reach out via the Brook Street website to register your interest and specify the role. We are committed to engaging with you.

In cases of high volume of eligible ex-military candidates, the best candidates will be selected for interviews.