Admin Officer

Virtual Bridges; Loughborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established public sector agency is seeking an Admin Officer to support its operations in Loughborough. This temporary role offers valuable experience within the justice system, where you'll engage in customer service, data management, and various administrative tasks. Working 37 hours per week, you will contribute to ensuring that the justice system remains accessible and efficient for all. If you are looking for a meaningful position that impacts the community, this opportunity is perfect for you.

Qualifications

• Experience in customer service and administrative roles.
• Ability to manage email correspondence and prepare documents.

Responsibilities

• Provide customer service via telephone and manage email correspondence.
• Progress cases through the Court/Tribunal system and perform general administration duties.

Skills

Customer Service

Problem Solving

Data Entry

General Administration

Job description

Our client, HM Courts & Tribunals Service (HMCTS), is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and must serve all those who call on it, when they call on it. HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently, from vulnerable individuals to families in crisis, claimants, and commercial businesses.

Brook Street is recruiting for an Admin Officer to work in Loughborough city centre.

This is a temporary position until 11/05/2026, offering valuable exposure and experience within the Public Sector.

The role is 37 hours per week, between 8:30 am - 5:30 pm.

Pay rate is £12.36 per hour, increasing to £12.53 per hour after 12 weeks.

Key Responsibilities

1. Customer service via telephone
2. Progress cases through the Court/Tribunal system and support other functions in HMCTS
3. Problem solving, referring to problem-solving hubs and guidelines
4. Inputting data onto the system
5. Preparing papers
6. Creating and updating records
7. Managing email correspondence
8. General administration duties

Brook Street supports the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, meeting all essential criteria.

As a Disability Confident Leader with the Gold Award status from the Defence Employer Recognition Scheme, Brook Street offers a guaranteed interview to eligible candidates through the Public Sector Resourcing Framework (PSR).

If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet the role's essential criteria, please contact us via the Brook Street website to register your interest and specify the role.

In cases of high volume of eligible military candidates, the best candidates from within that group will be interviewed.