Admin Officer

Brook Street; Loughborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established public sector agency is seeking an Admin Officer to support the legal system in Loughborough. This temporary role offers valuable exposure within the Public Sector, where you will engage in customer service and administrative tasks to ensure the efficient operation of the Courts and Tribunals. With a commitment to inclusivity, the agency guarantees interviews for veterans and candidates with disabilities. Join a team dedicated to serving the community and making a difference in people's lives, while gaining essential experience in a vital sector.

Qualifications

• Experience in customer service and administrative roles is preferred.
• Ability to handle data input and correspondence efficiently.

Responsibilities

• Provide customer service via telephone and email correspondence.
• Progress cases through the Court/Tribunal system and support HMCTS functions.
• Perform general administrative duties and prepare necessary papers.

Skills

Customer Service

Problem Solving

Data Entry

Administrative Duties

Job description

Our client, HM Courts & Tribunals Service (HMCTS), is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and must serve all who call on it, when they call on it. From some of the most vulnerable people in our society to families in crisis, claimants, and commercial businesses, HMCTS has a responsibility to administer an accessible and efficient justice system.

Brook Street is recruiting for an Admin Officer to work in Loughborough city centre.

This is a temporary position until 11/05/2026, offering valuable exposure and experience within the Public Sector.

37 hours per week, between 8:30 am - 5:30 pm.

Pay rate: £12.36 per hour, increasing to £12.53 after 12 weeks.

Key Responsibilities:

• Customer service via telephone
• Progress cases through the Court/Tribunal system and support other HMCTS functions
• Problem solving using guidelines and hubs
• Input data into the system
• Prepare papers
• Create and update records
• Email correspondence
• General administrative duties

Brook Street supports the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, meeting all essential criteria.

As a Disability Confident Leader with the Gold Award from the Defence Employer Recognition Scheme, Brook Street offers a guaranteed interview to eligible candidates through the Public Sector Resourcing Framework (PSR).

If you identify as a candidate with a disability, veteran, or military spouse/partner and meet the essential criteria, please reach out via the Brook Street website to register your interest and specify the role.

In high-volume situations with ex-military candidates meeting all criteria, we will interview the best candidates from within that group.