Human Resources Shared Services Manager

Frazer Jones; Birmingham; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading international business in Birmingham is seeking an experienced HR Services Manager to lead a small team. The role involves overseeing HR operations, ensuring best practices, and providing insights for continuous improvement. This hybrid position offers a competitive salary and excellent benefits.

Benefits

Excellent benefits

Qualifications

• Experience in HR Services, HR Operations, or ER.
• Professional and customer-centric approach.

Responsibilities

• Lead and develop a team of HR Services Advisors.
• Oversee distribution of work and manage advisory tasks.
• Ensure HR policies are consistently applied.

Skills

Leadership

Customer Focus

Data Analysis

Job description

Job Description

This successful, international business is looking for an experienced HR Services Manager to lead and develop a small team in this newly created role.

Responsibilities will include:

• Leading and developing a high-performing team of HR Services Advisors, ensuring ongoing development.
• Overseeing distribution of work. ensuring all advisory tasks are efficiently managed and resolved within appropriate timeframes.
• Working closely with the HR Business Partners and ER teams.
• Ensuring HR policies and best practices are consistently applied across all cases.
• Providing data-driven insights on trends and areas for improvement.
• Engaging with ER on a regular basis to update on policy and legislative changes, identifying training needs.
• Managing timely closure of employee relations cases such as grievances, absence, flexible working.
• Upskilling managers throughout ER processes.
• Taking a customer-focused approach, ensuring all interactions a focus on delivering fair outcomes.

This is a superb opportunity to work for a successful business with a people-focused approach. The role will suit an experienced HR professional with strong ER/HR Shared Services/HR Operations combined with experience of leading a small team.

In this role you will have the opportunity to play a key role in shaping the Service as it evolves and develops.

Alongside relevant experience you will have a professional and customer-centric approach as well as being a solutions-focused team player with sound attention to detail.

Ideally you will also have experience within a regulated environment or similar.

Salary up to £65,000 plus excellent bens.

Hybrid working (Birmingham based)