Admin Officer

Maidstone and Tunbridge Wells NHS Trust; Hermitage; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

Blue Light Card eligibility

27 days annual leave (pro‑rata for PT)

Job summary

Maidstone and Tunbridge Wells NHS Trust is seeking an Admin Officer to join the Sexual Health Team at Maidstone Hospital on a 12-month maternity cover. You will provide a warm, efficient reception and administration service, helping patients and visitors while handling queries with discretion.

The role requires excellent communication, listening and computer skills and a professional, non-judgemental approach to patient confidentiality.

Responsibilities

• Provide reception service for the Sexual Health Clinic at Maidstone Hospital.
• Handle patient queries with confidentiality and support access to services.
• Maintain accurate records and support administrative tasks.

Job description

Are you passionate about making a difference and supporting clinical colleagues to deliver a high-quality service? We are seeking an Admin Officer to join our Sexual Health Team based at Maidstone Hospital to cover 12 months maternity leave. You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service. You day will be varied covering reception and administration duties ensuring the smooth and efficient running of our service.

The successful candidate will enjoy working as part of a dedicated team, with the added satisfaction of working for a service committed to the care and wellbeing of our patients.

The main role of the job will be to provide a reception service for the Sexual Health Clinic at the Maidstone Hospital.. You will need to have excellent communication, listening and computer skills to be able to provide an optimum level of customer service. You will be dealing with highly confidential and sensitive information every day, therefore a non-judgemental attitude and strong understanding of patient confidentiality is essential.

Maidstone and Tunbridge Wells NHS Trust is one of the best performing hospital trusts in England. We are regularly in the top five for emergency department performance and offer some of the fastest access to cancer treatment in the country.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in west Kent and East Sussex. With a dedicated and diverse team of over 7,000 staff we provide specialist cancer services to over two million people through the Kent Oncology Centre.

We operate from three main clinical sites: Maidstone Hospital, Tunbridge Wells Hospital and Fordcombe Hospital, and provide outpatient clinics across Kent and East Sussex.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining Us Includes a Comprehensive Benefits Package

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

For further details / informal visits contact: Name: Donna Clark Job title: Service Manager Email address: [e-mail] Telephone number: 01622220326