Admin Officer | Maidstone and Tunbridge Wells NHS Trust

Maidstone and Tunbridge Wells NHS Trust; Maidstone; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension Scheme 23.7% employer

Blue Light card eligibility

Job summary

Maidstone and Tunbridge Wells NHS Trust is seeking an Admin Officer to join our Sexual Health Team at Maidstone Hospital. You will provide a friendly reception and administration support, handle patient queries, and help patients access our services with a courteous, professional manner.

The role requires excellent communication, listening, and computer skills, and a commitment to patient confidentiality. We offer a comprehensive benefits package and flexible working options to fit staff needs.

Qualifications

• Experience providing reception or administration support.
• Strong communication and listening skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide a reception service for the Sexual Health Clinic at Maidstone Hospital.
• Deal with patient queries and support access to services.
• Carry out general administration to ensure smooth operation of the clinic.
• Maintain patient confidentiality and be professional in all interactions.

Skills

Reception duties

Communication

Listening

Computer skills

Customer service

Job description

Admin Officer | Maidstone and Tunbridge Wells NHS Trust

Are you passionate about making a difference and supporting clinical colleagues to deliver a high-quality service? We are seeking an Admin Officer to join our Sexual Health Team based at Maidstone Hospital , You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service. You day will be varied covering reception and administration duties ensuring the smooth and efficient running of our service.

The successful candidate will enjoy working as part of a dedicated team, with the added satisfaction of working for a service committed to the care and wellbeing of our patients.

The main role of the job will be to provide a reception service for the Sexual Health Clinic at the Maidstone Hospital.. You will need to have excellent communication, listening and computer skills to be able to provide an optimum level of customer service. You will be dealing with highly confidential and sensitive information every day, therefore a non-judgemental attitude and strong understanding of patient confidentiality is essential

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex.With a dedicated and diverse team of over 8,000 staff we are proud to offerspecialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leaveplus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a employer contribution of 23.7% and life assurance benefits
• Blue Light card eligibility
• And more,additional benefits can be found in the benefits documents below

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children). If a role involves regulated activity and requires a DBS check with a barred list check, you cannot apply if you are on the barred list.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Please note: This role is not eligible for UK Visa Sponsorship. In line with the UK Immigration Rules and Home Office Sponsorship Guidance, employers may only sponsor individuals for roles that meet strict eligibility, salary, and compliance requirements. Where a role does not meet these criteria, organisations are prohibited from assigning a Certificate of Sponsorship. Applicants must therefore already hold a valid immigration status and ongoing right to work in the UK in order to be considered.