Admin Officer

Maidstone and Tunbridge Wells NHS Trust; Maidstone; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days leave + public/bank holidays (

Job summary

Maidstone and Tunbridge Wells NHS Trust is seeking an Admin Officer to join the Sexual Health Team at Maidstone Hospital on a 12‑month maternity cover. You will deliver positive customer service to patients and visitors, handle queries and assist patients in accessing services, while supporting a busy clinic reception.

The role requires excellent communication, listening and computer skills, plus a respectful, confidential approach to patient information.

Qualifications

• Excellent communication and listening skills.
• Ability to handle highly confidential information.
• DBS check required (Standard level; enhanced level for certain roles).

Responsibilities

• Provide a reception service for the Sexual Health Clinic at Maidstone Hospital.
• Deal with patient queries and support patients to access services.
• Cover reception and administration duties to ensure smooth operation.

Skills

Customer service

Reception duties

Communication skills

Computer skills

Confidentiality

Job description

Are you passionate about making a difference and supporting clinical colleagues to deliver a high-quality service? We are seeking an Admin Officer to join our Sexual Health Team based at Maidstone Hospital to cover 12 months maternity leave. You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service. You day will be varied covering reception and administration duties ensuring the smooth and efficient running of our service.

The successful candidate will enjoy working as part of a dedicated team, with the added satisfaction of working for a service committed to the care and wellbeing of our patients. The main role of the job will be to provide a reception service for the Sexual Health Clinic at the Maidstone Hospital.. You will need to have excellent communication, listening and computer skills to be able to provide an optimum level of customer service. You will be dealing with highly confidential and sensitive information every day, therefore a non-judgemental attitude and strong understanding of patient confidentiality is essential., Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children). If a role involves regulated activity and requires a DBS check with a barred list check, you cannot apply if you are on the barred list. All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Please note: This role is not eligible for UK Visa Sponsorship.

In line with the UK Immigration Rules and Home Office Sponsorship Guidance, employers may only sponsor individuals for roles that meet strict eligibility, salary, and compliance requirements. Where a role does not meet these criteria, organisations are prohibited from assigning a Certificate of Sponsorship. Applicants must therefore already hold a valid immigration status and ongoing right to work in the UK in order to be considered.

Maidstone and Tunbridge Wells NHS Trust is one of the best performing hospital trusts in England. We are regularly in the top five for emergency department performance and offer some of the fastest access to cancer treatment in the country. We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in west Kent and East Sussex. With a dedicated and diverse team of over 7,000 staff we provide specialist cancer services to over two million people through the Kent Oncology Centre. We operate from three main clinical sites: Maidstone Hospital, Tunbridge Wells Hospital and Fordcombe Hospital, and provide outpatient clinics across Kent and East Sussex. Looking for flexible working? We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leaveplus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more,additional benefits can be found in the benefits documents below