Admin & Inquiries Specialist — Income Recovery

Leeds International; Leeds; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible hybrid working

Staff wellbeing

Career development

Job summary

Leeds City Council is seeking an Administration Assistant to join the Highways Accident & Damage Recharge Team at Merrion House, Leeds. You will manage a busy caseload, raise invoices, and handle inquiries from the public and insurers with accuracy and courtesy.

You will work full time in a hands-on administrative role, with hybrid arrangements after training, contributing to a high-performing, customer-focused service within the council.

Qualifications

• GCSE or equivalent in English and Mathematics.
• Experience raising invoices and working with Finance.
• Ability to manage a live caseload and meet KPIs.

Responsibilities

• Manage priorities across a live caseload.
• Raise invoices and liaise with Finance and external stakeholders.
• Complete forms and documentation in a case management system.
• Handle enquiries from the public and insurance companies via email and phone.

Skills

Administration skills

Word

Excel

Communication skills

Education

GCSE English & Maths

Tools

Case management system

Job description

Leeds City Council is seeking an Administration Assistant to join the Highways Accident & Damage Recharge Team at Merrion House, Leeds. You will manage a busy caseload, raise invoices, and handle inquiries from the public and insurers with accuracy and courtesy.

You will work full time in a hands-on administrative role, with hybrid arrangements after training, contributing to a high-performing, customer-focused service within the council.