Income Assistant / Finance Administrator - Local Authority

Confidential; South Yorkshire; On-site; GBP 35,658,000 - 38,848,000; Full time

Benefits offered by this job

Public-sector environment

Community scheme contribution

Job summary

Confidential is seeking three Income Assistants to support a large-scale customer funding scheme in an interim capacity. You will process applications, maintain records in Excel and the housing system, and handle confidential financial data with accuracy.

The role requires strong admin and numeracy skills, attention to detail, and the ability to work well in a busy team. It offers full-time hours (37 per week) on temporary basis with DBS checks.

Qualifications

• Strong administrative and data-entry skills.
• Good numeracy skills and confidence working with financial information.
• Excellent attention to detail and accuracy.
• Strong organisational skills with the ability to manage a busy workload.
• Good written and verbal communication skills.
• Basic working knowledge of Microsoft Excel, Outlook, and Word.
• Ability to handle confidential and sensitive customer information appropriately.
• Ability to work effectively as part of a team.

Responsibilities

• Issue communications to customers, including letters and text messages, regarding the support scheme.
• Receive and process returned applications, ensuring accurate recording of applications, claims, and customer information.
• Maintain and update Excel spreadsheets and the council's housing management system.
• Handle a limited number of customer enquiries related to applications.
• Contact customers for additional information or clarification as needed.
• Assist customers with completing application forms where necessary.
• Provide general administrative support to Grade 5 Income Specialists.
• Maintain accurate records and ensure efficient processing of information.
• Use practical judgement to identify and elevate issues when necessary.

Skills

Administrative skills

Numeracy

Attention to detail

Organisational skills

Communication skills

Excel

Outlook

Word

Confidential data handling

Teamwork

Tools

Excel

Outlook

Word

Job description

Income Assistant

• - Hourly Pay: £13.45 PAYE
• - Location: Initially Attercliffe, moving to Manor Lane (near the parkway) in the new year
• - Hours: 37 hours per week
• - Job Type: Full-time, Temporary
• - DBS: Basic DBS check required

We are seeking three organised and confident Income Assistants to join our client's Income Management team on an interim basis. This role is crucial in supporting a large-scale customer funding/support scheme, involving up to 10,000 customers. It is ideal for candidates with strong administrative and data-entry skills who are comfortable working with numbers and financial information.

Day-to-day of the role:

• - Issue communications to customers, including letters and text messages, regarding the support scheme.
• - Receive and process returned applications, ensuring accurate recording of applications, claims, and customer information.
• - Maintain and update Excel spreadsheets and the council's housing management system.
• - Handle a limited number of customer enquiries related to applications.
• - Contact customers for additional information or clarification as needed.
• - Assist customers with completing application forms where necessary.
• - Provide general administrative support to Grade 5 Income Specialists.
• - Maintain accurate records and ensure efficient processing of information.
• - Use practical judgement to identify and elevate issues when necessary.

Required Skills & Qualifications:

• - Strong administrative and data-entry skills.
• - Good numeracy skills and confidence working with financial information.
• - Excellent attention to detail and accuracy.
• - Strong organisational skills with the ability to manage a busy workload.
• - Good written and verbal communication skills.
• - Basic working knowledge of Microsoft Excel, Outlook, and Word.
• - Ability to handle confidential and sensitive customer information appropriately.
• - Ability to work effectively as part of a team.

Desirable Experience:

• - Experience in administrative, business support, income, finance, housing, or customer service environments.
• - Experience processing applications, claims, or financial information.
• - Familiarity with high volumes of customer or data records.
• - Previous experience in a council, housing association, local authority, or similar public-sector.
• - Experience using housing management or similar case-management systems.

Benefits:

• - Competitive hourly rate.
• - Opportunity to contribute to a significant community support scheme.
• - Experience working in a dynamic public-sector environment.