Administration Assistant

Leeds International; Leeds; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible hybrid working

Staff wellbeing

Career development

Job summary

Leeds City Council is seeking an Administration Assistant to join the Highways Accident & Damage Recharge Team at Merrion House, Leeds. You will manage a busy caseload, raise invoices, and handle inquiries from the public and insurers with accuracy and courtesy.

You will work full time in a hands-on administrative role, with hybrid arrangements after training, contributing to a high-performing, customer-focused service within the council.

Qualifications

• GCSE or equivalent in English and Mathematics.
• Experience raising invoices and working with Finance.
• Ability to manage a live caseload and meet KPIs.

Responsibilities

• Manage priorities across a live caseload.
• Raise invoices and liaise with Finance and external stakeholders.
• Complete forms and documentation in a case management system.
• Handle enquiries from the public and insurance companies via email and phone.

Skills

Administration skills

Word

Excel

Communication skills

Education

GCSE English & Maths

Tools

Case management system

Job description

Job title: Administration Assistant

Salary: B1 £26,016 - £26,847

Hours: 37

Contract: Permanent full time

Location: Merrion House

As An Administration Assistant, You’ll Thrive On Working In An Administrative Role Within The Highways Accident & Damage Recharge Team. You Will:

• Have strong administration skills in managing priorities across a live case load, with an ability to manage your own busy portfolio
• Raise invoices and build strong relationships with our partners in Finance and our external stakeholders.
• Complete forms and documentation accurately within a dedicated case management system
• Deal with enquiries from the public and insurance companies with confidence via email and telephone

It’s not about what you can do, it’s all of us doing the best we can working for Leeds City Council.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

About You

As an Assistant Administration Officer, you will excel at:

• Working collaboratively with key sections across the service, contributing to the overall success of the team.
• An ability to work on your own and use your initiative to adhere to KPIs.
• Utilising high numeracy and literacy skills and the ability to deal with complex tasks with support.
• Understanding the importance of providing excellent customer service, and experience of dealing positively with challenging situations.
• Confidently administering an income-focused process, with excellent attention to detail.
• Using service-specific applications as well as standard IT programmes in a modern office environment.

About The Role

Join our dedicated Highways Accident & Damage Recharge Team based at Merrion House, where your focus will be on recovering costs incurred due to damage to public assets caused mostly by road traffic collisions.

As an Administration Assistant, you’ll be part of a small, dynamic team responsible for managing the full lifecycle of income recovery cases—from initial investigation through to final settlement. This role requires strong skills in investigation, negotiation, and partnership building, as well as the ability to work independently with minimal supervision.

You’ll be confident in engaging with insurance companies and claims handlers, demonstrating resilience and professionalism under scrutiny and challenge. You will take personal responsibility for managing your own caseload, ensuring KPIs are met and case updates are recorded accurately.

Initially, the role will be based full-time at Merrion House. Once training is complete and you’re fully embedded in the role, flexible hybrid working arrangements will be introduced.

What We Offer You

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy .

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose: You will assist in debt recovery procedures, tracking and tracing debtors and help maintain accurate data records. You will also assist in recording and monitoring of councillor and general public correspondence, advise officers in correspondence procedures, liaise with Departments and officers regarding compliments and complaints, provide quality customer service, answering general enquiries and communicating with various teams within Highways & Transportation

Responsibilities for Grade: To provide technical assistance and support within the Highways Service

Qualifications: GCSE or equivalent in English & Mathematics

PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements

Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.

Skills Required:

• Confident user of IT applications including Microsoft Word and Excel.
• Communication with people at all levels.
• Organise and prioritise workloads

Knowledge Required:

• A flexible approach to workload and duties
• Positive commitment to customer care Knowledge of income recovery principles

Experience Required:

• Flexible approach to working in a multi-discipline team.

Behavioural & Other Characteristics Required:

• Take personal responsibility under and abide by the councils Health & Safety Policy
• Assist in the improvement of health and well-being. We expect all employees to contribute to their own individual safety and well-being and to that of others who may be affected by their actions.
• Willing to abide by the Councils Equal Opportunities Policy.
• Positive attitude to personal development.

PERSONAL SPECIFICATION DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.

Skills Required:

• Ability to train staff in relevant procedures.
• Dealing with enquiries from the public and insurance companies via email and on the telephone
• Complete forms and documentation accurately.

Knowledge Required:

• General office duties

Experience Required:

• Work to time related deadlines.
• Provision of clerical/administration duties.
• Working as a part of a team.

Behavioural & Other Characteristics Required:

• Deal calmly and politely with the public and stakeholders

Essential behavioural and other characteristics

• Understand and embrace Leeds City Council values and behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
• Able to understand and observe Leeds City Council policies and procedures
• Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
• Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters