Admin Clerk

Transformation Unit; Liverpool; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a Receptionist/Admin Clerk for the Physiotherapy Department in Liverpool. The post is 37.5 hours per week, Mon–Fri, 8am–4pm, with late clinics on a rota.

The salary is £25,272 per annum, pro rata, and the role is based on site at LUHFT facilities. The successful candidate will handle public-facing reception, bookings, and admin tasks, with excellent communication and keyboard skills, and be proficient in Word/Excel.

Qualifications

• GCSE or equivalent qualification.
• Experience dealing with confidential matters.
• Experience in a busy office environment.
• Understanding of confidentiality issues.
• Excellent organisational and customer care skills.
• Proficient in Word and Excel.

Responsibilities

• Provide first-class receptionist and admin support in the Physiotherapy Department.
• Handle bookings and patient queries via telephone and email.
• Maintain accurate filing and case notes.
• Receive goods deliveries and manage documentation.
• Provide reception support and assist with data storage per policy.
• Keep office/reception/waiting areas clean and tidy.

Skills

Excellent organisational skills

Excellent customer care skills

Adaptable / flexible

Education

GCSE/Equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Main area Therapies Grade NHS AfC: Band 2 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Mon - Fri, 8am -4pm, Late night clinics will be covered on a rota basis) Job ref 287-AMED-256-26

Employer Liverpool University Hospitals NHS Foundation Trust Employer type NHS Site All sites, AUH, RLH, BGH Town Liverpool Salary £25,272 per annum, pro rata Salary period Yearly Closing 28/09/2026 23:59

NHS AfC: Band 2

Job overview

We are looking to recruit a Receptionist/Admin Clerk to join our administrative team in this busy, friendly department. The postholder will be based within the Physiotherapy Department and cover busy public facing reception desks and back office areas. Therefore applicants must display excellent verbal and written communication skills. Dealing with the public as well as colleagues in person, telephone and email communication is key to this role. This, together with carrying out admin tasks in the office will make this a varied and interesting role. Applicants will need excellent keyboard skills and have the ability to learn a range of computerised systems. The ability to adapt to new environments, be flexible and approachable is essential.

Main duties of the job

Part of a team providing a first class booking and reception service to patients, supporting clinical colleagues and queries.

Provide a telephone service for booking appointments and patient queries.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Detailed job description and main responsibilities

• Assist with clerical support in the day to day running of the office area to ensure Service provision is met.
• Responsible for maintaining accurate filing system, case notes and other relevant documentation.
• To deal, as appropriate, with enquiries from staff, members of the public in person and by telephone, and visitors to the Service.
• Assist with photocopying duties as necessary.
• Receive goods deliveries to the Service, signing appropriate documentation.
• To provide reception support, as and when required, including receiving and admission of clients to the service and assisting with enquiries.
• To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures.
• To take responsibility for good housekeeping in the Office / Reception / Waiting area, ensuring they are kept clean and tidy

Person specification

Qualifications

• GCSE/Equivalent

Experience

• Experience of dealing with confidential matters
• Experience of working in a busy office

Knowledge

• Understanding of issues around confidentiality

Skills

• Excellent organisational skills
• Excellent Customer Care Skills
• Ability to use Word / Excel

Other

• Ability to adapt and a flexible approach to change

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist.

Candidatesapplying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18 th birthday.

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.