Team Administrator

Lancashire & South Cumbria NHS Foundation Trust; Lytham St Annes; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Job summary

Lancashire & South Cumbria NHS Foundation Trust in Lytham is recruiting a part-time Administrative Support/Secretary to join the Fylde Coast Admin Team. The role provides day-to-day support to clinical teams, handles queries, diary management, data entry and producing letters.

This Band 3 post is fixed term for 3 months, 18.75 hours weekly, ending 31 December 2026, salary £25,760–£27,476 pro rata. It requires NVQ Level 3 in Customer Care or Business Administration and prior

Qualifications

• NVQ Level 3 in Customer Care or Business Administration or equivalent
• Proven experience in Secretarial/Administrative roles
• Good knowledge of data entry and Microsoft Office applications

Responsibilities

• Provide a range of administrative duties to support clinical teams
• Respond to queries and pass complex issues to the appropriate staff
• Manage day-to-day support, including diary management and producing letters

Skills

Excellent communication

Organisation

Customer service

Teamwork

Education

NVQ Level 3 in Customer Care or Business Administration

Tools

MS Office

Excel

Trust IT systems

Job description

Main area Clinical Support Grade Band 3 Contract 3 months (Fixed Term end date 31.12.2026) Hours Part time - 18.75 hours per week Job ref 351-AR-FYL775-EB-B

Site Lytham Hospital Town Lytham Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 30/09/2026 23:59

Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.

As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:

• Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
• Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Extensive community physical health and well‑being services for children and adults, covering prevention, treatment, rehabilitation, and long‑term condition management.

The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.

This post forms part of a service currently subject to a service improvement and redesign programme. Service delivery models, roles and structures will be reviewed as part of the improvement process, which may result in changes and a consultation process in line with the Trust’s Organisational Change Policy. Service is not sponsored, and applicants must hold a valid right to work in the UK

At LSCFT we are passionate about providing high quality patient centred care. We are currently recruiting a forward thinking, reliable and enthusiastic individual to join our team within the Fylde Coast Admin Team.

As a vital team member you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will provide day to day support whilst being the point of contact for the Clinical teams.

You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.

This is a very varied role and would suit someone who is highly motivated and capable of working on their own initiative, with a medium level of supervision.

Main duties of the job

This is an exciting opportunity for a committed individual to join the Administrative Team and assist in the smooth running of the service.

Provide a range of administrative duties.

Respond to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff

Provide day to day support to clinical teams, team leader and colleagues.

Work collaboratively with clinical teams, team leader, colleagues and other departments to ensure that all cases are dealt with in a timely manner.

Attend and participate in team meetings and administrative service meetings as required.

General data inputting, also including referrals and discharges, ensuring data is completed accurately, timely and proactively.

Producing letters linked to this data using Trust IT systems.

Participating in own supervision meetings, and workbook conversations.

Be the first point of contact for the team or department, greeting visitors, answering telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non‑judgemental and well‑informed response.

Minuting team meetings as required.

Completing and recording of staff supervisions/ Appraisals.

Monitoring of waiting lists

To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.

Working for our organisation

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups. If you’d like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi‑time.

The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.

Detailed job description and main responsibilities

Please see attached the job description and person specification for more information about this role.

Qualifications

• NVQ Level 3 in Customer Care or Business Administration – or equivalent experience
• Demonstrable commitment to continuous personal development.

Knowledge

• Awareness of issues in the Mental Health Network.
• Knowledge of a range of administrative procedures and practice.

Experience

• Previous experience as a Secretary/Administrator including diary management
• Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment.
• Experience of supporting and minuting meetings

For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.