Endoscopy Booking/Clerical Officer

NTH Solutions llp; Tees Valley; On-site; GBP 26,000 - 27,000; Full time

Job summary

North Tees and Hartlepool NHS Foundation Trust is advertising a Clerical Officer (NHS AfC Band 3) on a fixed-term basis. The role requires knowledge of Endoscopy patient pathways and proficient reception duties within the Endoscopy Unit.

The post is cross-site between North Tees and Hartlepool with 37.5 hours per week; salary £25,760–£27,476 pro rata per annum. DBS checks apply and there is an emphasis on accuracy and patient-centered service.

Qualifications

• Experience of clerical work in a customer focused environment.
• Ability to manage own workload and plan admin tasks.
• Demonstrate good attention to detail and data checking.
• Ability to work under pressure and meet deadlines.
• IT qualifications (ITQ Level 2 or NVQ Level 2 in Business Admin/Customer Care).
• Experience of working in a healthcare environment.

Responsibilities

• Book endoscopy diagnostic and therapeutic procedures.
• Communicate with multi-disciplinary medical and surgical teams.
• Adhere to policies, procedures and guidelines; meet waiting times and pathways targets.
• Identify when extra capacity is needed and coordinate with Endoscopy teams.
• Carry out reception duties including patient check-in via TrakCare.
• Utilise Trust IT systems and equipment to support operations.
• Maintain standard operating procedures and liaise with staff from other services.
• Organise interpreters as required following Trust policies.

Skills

Clerical experience

Customer focus

Attention to detail

Work under pressure

Time management

Flexibility

Education

GCSE Maths C or equivalent

GCSE English C or equivalent

ITQ at level 2 or NVQ level 2 in Business Admin/Customer Care

Tools

Windows OS

Microsoft Office

TrakCare

Job description

Find out about the current vacancies available at the Trust and take the next step in your career with us.

Main area Clerical Officer Grade NHS AfC: Band 3 Contract Fixed term: 6 months (Working patterns between 7.30am and 6.30pm Monday to Saturday (including bank holidays)) Hours

• Full time
• Part time
• Job share

37.5 hours per week (Working patterns between 7.30am and 6.30pm Monday to Saturday (including bank holidays)) Job ref 345-CSU2-8147665

Site University Hospital of Hartlepool Town Hartlepool Salary £25,760 - £27,476 pro rata per annum Salary period Yearly Closing 21/09/2026 23:59

Job overview

*Advert may close early if sufficient number of applications is reached*

This is a cross site post between the North Tees and the Hartlepool sites.

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

Main duties of the job

Book endoscopy diagnostic and therapeutic procedures.

Communication with multi-disciplined medical and surgical teams.

Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.

Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.

Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.

Ensure all appropriate technologies and equipment are utilised to optimum functionality.

Consistently demonstrate excellent communication skills.

Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.

Support the updating and maintaining of standard operating procedures.

Organise interpreters following appropriate trust policies, systems and processes.

General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.

Working for our organisation

At University Hospitals Tees, our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Detailed job description and main responsibilities

This is a cross site post between the North Tees and the Hartlepool sites

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

Person specification

• GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
• Experience of clerical work involving computerised systems Demonstrable experience of working in a customer focused environment Ability to manage own workload. Ability to plan and organise admin tasks.
• Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
• Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications.
• Ability to work under pressure/meet tight deadlines whilst delivering high quality work
• Flexibility – able to cope with different work environments
• IT qualification (ITQ at level 2 or equivalent) NVQ at level 2 in Business Administration or Customer Care (or equivalent)
• Experience of working within a healthcare environment

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)

It is the policy of North Tees and Hartlepool NHS Foundation Trust, that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust. The DBs check will be undertaken during the pre-employment check screening.

Qualifications
Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted. You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).
Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to support you throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Disability

We are a Disability Confident Lead employer. This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless they have permission to work via another route. Non UK/RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here: Work in the UK - GOV.UK (www.gov.uk )

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.

We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer.

Further Important Information

Please check your email on a regular basis for updates on your application. If you are shortlisted for interview, you will be invited via this method.

Please ensure you read the ‘Guidance Notes for Applicants’ document attached to this advert before completing and submitting your application.

Unfortunately, we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.