Admin Assistants(Diploma, Town)

OAKTREE CONSULTING; Penarth; On-site; GBP 20,000 - 25,000; Full time

Job summary

OAKTREE CONSULTING, based in Penarth, Wales, seeks an administrative support professional to manage operations, ensure customer service excellence, and foster employee development. Candidates should have a diploma, 1-2 years of admin experience, and strong communication and interpersonal skills. Proficiency in Microsoft Office, particularly Excel, is crucial. This role emphasizes teamwork, process review, and meeting client expectations in a timely manner.

Qualifications

• At least Diploma holder.
• 1 to 2 years of admin working experience.
• Ability to maintain confidentiality.

Responsibilities

• Achieve operational goals and key performance indicators.
• Handle day-to-day operations in admin matters.
• Deliver professional customer service support.
• Grow and develop job skills through training.
• Work effectively as a team and cover for absences.
• Identify process gaps and propose enhancements.

Skills

Interpersonal skills

Communication skills

Attention to detail

Microsoft Office (Excel)

Ability to work under pressure

Education

Diploma

Job description

Job Scope

Performance Management – Achieve operational goals and key performance indicators that are stipulated by the Client in an accurate and timely manner in accordance with the requirement.

Operation Management – Handle the day‑to‑day operations in Admin Matters such as, Contract Management / Finance Management / Project Administration / Staff Screening / Staff Onboarding and Off Boarding / User Access Review / Annual Review of Roles and Access Rights for the client’s team / and any other administrative task as assigned by the Client from time to time.

Customer Service – Staff handles and executes the customer service support initiatives to deliver a highly professional standard of service to customers.

Employee Development – Staff will have to grow and develop in their job skills through training to their fullest potential and to be able to leverage on their strengths for better performance. This will allow them to meet Client’s expectations.

Teamwork – Staff must be able to work as a team and to cover one another during absence so that there is no stoppage in the delivery of services to the Client. While working as a team, they are to ensure consistency, fairness and prudence in decisions making as well as the services being delivered.

Process Review – Identify process and/or system gaps and propose enhancements to improve productivity and accuracy. Review, streamline and implement solutions to enhance operational efficiency and effectiveness.

Requirements

1. At least Diploma holder
2. 1 to 2 years of admin working experiences
3. Good interpersonal and communicate skills (oral and written)
4. Must uphold strong code of work ethnics and confidentiality of information
5. Detailed and meticulous
6. Able to work under pressure to meet deadlines
7. Good working knowledge of Microsoft Office, especially in using MS Excel