Admin Assistant - 18 hours

NHS; Basingstoke; On-site; GBP 23,000 - 27,000; Part time

Job summary

A healthcare organization is seeking an experienced Admin Assistant to join their unit in Basingstoke. This part-time role (18 hours per week) involves supporting clients and handling various administrative tasks. Applicants should have strong office experience, excellent communication skills, and the ability to handle sensitive situations. Salary ranges from £23,417 to £26,382 pro rata depending on skills and experience.

Benefits

34 days annual leave

Employee benefits programme including health services

Salary sacrifice schemes

Qualifications

• Strong experience in an office environment performing administration duties.
• Excellent communicator both internally and externally.
• Experience dealing with clients in a care environment.

Responsibilities

• Complete all administrative and client support tasks within the unit.
• Answer and direct telephone queries, liaising with colleagues.
• Monitor and edit appointment lists using the booking system.

Skills

Office administration

Communication skills

Attention to detail

Clerical procedures

Education

English and Maths qualification (GCSE A-C or equivalent)

NVQ Level 2

Tools

Microsoft Office

Job description

Overview

Admin Assistant - 18 hours per week. This role is part of BPAS Solent Cluster with units in Basingstoke, Southampton and Portsmouth. You will work at Basingstoke with occasional travel to Southampton and Portsmouth. The closing date is 08 October 2025.

About the role

We are looking for an experienced Admin Assistant to join our unit in Basingstoke. As the Admin Assistant you will be responsible for completing all administrative and client support tasks within the unit, supporting clients through their episode of care. This is an 18 hours per week role working on Monday, Tuesday and Thursday. A detailed shift pattern can be found below in the further information section.

About You

You will have strong experience in an office environment performing administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

Main duties of the job

• Answer and direct telephone queries, liaising with internal and external colleagues as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the client's episode of care.
• Monitor, edit and amend appointment list using BPAS booking system, informing clients if changes to their appointment are necessary.
• Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and dispatch statistical information and reports.

We are also looking for

• Experience of dealing face to face with clients who may be angry or upset within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone and reception duties.
• Good attention to detail, supportive towards colleagues and clients and an effective team player.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit reproductive healthcare.

Working with us

Alongside a supportive and friendly working environment, BPAS has generous benefits:

• 34 days annual leave per year
• Access to our employee benefits programme through BHSF including health & wellbeing services, lifestyle offers, salary sacrifice schemes, counselling services and free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process and a number of pre-employment checks.

Job responsibilities

The full job description and salary details can be found in the supporting documents on the right-hand side. These are available for you to download and review.

Further information

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged. If you have any questions about the role, the process, or require adjustments to support your application, please contact us.

Salary: £23,417 - £26,382 per annum pro rata, depending on skills and experience.

Shift pattern: 18 hours per week

• Monday - 08:30 to 14:30
• Tuesday - 08:30 to 14:30
• Thursday - 08:30 to 14:30

Location: One unit will be classed as your base unit with mileage paid to the other two as per the BPAS expenses policy.

• BPAS Basingstoke - Sexual Health Clinic Crown Heights Alecon, Bridge, Basingstoke RG21 7AN - base unit
• BPAS Southampton - Royal South Hampshire Hospital, Sexual Health Services (Level B) Brintons Terrace, Southampton SO14 0YG
• BPAS Portsmouth - St Marys Community Health Campus, Milton Rd, Portsmouth PO3 6AD

Interested so far? Don't delay, apply today!

The Small Print: All applicants must be pro-choice.

Person Specification

Experience

• Administration experience gained within an office environment and general office duties, experience with clerical procedures including checking documentation, telephone and reception procedures
• Experience of dealing face to face with patients who may be angry or upset within a care environment, healthcare administration experience

Qualifications

• English and Maths qualification either GCSE A-C or Functional Skills Level 2 or GCSE 4+ or NVQ Level 2
• Competent in Microsoft Office programmes including Word, Excel, Outlook and Microsoft Teams

General

• Do you support a woman's right to choose abortion? If yes, please state the name and the nature of the relationship.
• This role is for 18 hours per week over Monday, Tuesday and Thursday to be worked within our Solent Cluster. Can you commit to this?
• This role works at three units in Basingstoke, Southampton and Portsmouth. Can you travel to all 3?
• Please list any further information you wish to add in support of your application for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

British Pregnancy Advisory Service (BPAS)

£23,417 to £26,382 a year pro rata for part-time - Depending on experience