Admin Assistant

Mavern House Limited; Melksham; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

Free on-site parking

Comprehensive induction programme

Ongoing training and development

Workplace pension

Job summary

Mavern House Limited is seeking an Admin Assistant at our care home in Melksham. The role focuses on a friendly front desk presence, greeting visitors, handling inquiries, and delivering excellent customer service.

You will support the Home Manager with admin tasks, manage reception duties, and help maintain a welcoming environment for residents, families and staff.

Qualifications

• : GCSE level or higher
• + Experience in admin/reception with a commercial mindset.
• + Able to maintain professional composure at all times
• + Excellent listener with strong written and verbal communication skills

Responsibilities

• Act as the 'champion' and 'face of the home' providing a professional meet & greet service.
• Ensure the reception area and areas around the home are well maintained and welcoming.
• Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
• Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Skills

Customer service

Communication skills

Reception/admin experience

Computer literacy

Action oriented

Education

GCSE level or higher

Tools

IT systems

Job description

Admin Assistant

Salary: £12.80 per hour

Hours: Mon & Tue each week, plus holiday cover when required

About the Role as the Admin Assistant

At Mavern HouseCare Home, we are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills.

As the Admin Assistant, you will provide a professional and friendly 'meet and greet' service within the Nursing Home. You will be driven by a real passion for providing excellent customer service.

You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home Manager with administrative activities which focus on providing excellent customer service throughout the Home.

Responsibilities of the Admin Assistant:

• Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
• Ensure the reception area and areas around the home are well maintained and welcoming.
• Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
• Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Education, Skills and Experience

We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.

• Educated to GCSE level or higher
• Experienced in working in an admin/reception capacity
• Experienced in working in a commercial mindset
• Able to maintain professional composure at all time
• Action orientated with a passion for working in an effective and timely manner

Benefits

• Comprehensive induction programme
• Ongoing training and development
• Workplace pension
• Free on-site parking

About Us

Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents' wellbeing at their hearts.

Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.