Admin Assistant

Oake Meadows Care Home; Taunton; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Comprehensive induction programme

Ongoing training and development

Workplace pension

Blue Light Card eligibility

Free DBS

Free Uniform

Job summary

Oake Meadows Care Home in Taunton is seeking an Admin Assistant to greet visitors, handle calls, and support the management team with everyday administration. The role requires a friendly, patient manner and solid IT skills to use reception and office software.

You will be the welcoming face of the home, ensuring a professional, courteous service at all times. The position offers a 40-hour week, £14 per hour, and benefits such as a comprehensive induction, training, pension, DBS and uniform.

Qualifications

• GCSE level or higher required.
• Experience in admin/reception roles.
• Experience in a commercial mindset.
• Maintain professional composure at all times.

Responsibilities

• Provide a professional meet & greet service to all visitors and callers.
• Keep reception area welcoming and tidy.
• Collect and report customer feedback to the Home Manager.
• Support the Admin Manager during leave and with duties.

Skills

Excellent listener

Strong communication

Computer literate

Customer service

Education

GCSE or higher

Tools

IT systems

Job description

Admin Assistant

Salary: £14.00 per hour

Hours: 40 hoursper week

Location: Oake Meadows Care Home, 33 Wyvern Road, Taunton, TA1 4RA

About the Role as the Admin Assistant

We are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills.

As the Admin Assistant, you will provide a professional and friendly ‘meet and greet’ service within the Nursing Home. You will be driven by a real passion for providing excellent customer service.

You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home management team with administrative activities which focus on providing excellent customer service throughout the Home.

Responsibilities:

• Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
• Ensure the reception area and areas around the home are well maintained and welcoming.
• Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
• Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Education, Skills and Experience

We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.

• Educated to GCSE level or higher
• Experienced in working in an admin/reception capacity
• Experienced in working in a commercial mindset
• Able to maintain professional composure at all time
• Action orientated with a passion for working in an effective and timely manner

Benefits

• Comprehensive induction programme
• Ongoing training and development
• Workplace pension
• Elligible for Blue Light Card
• Free DBS
• Free Uniform