Admin Assistant

Cinnamon Care Collection; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A luxury care home provider in England is seeking an Administrative Assistant/Receptionist. This role involves welcoming visitors, answering calls, and providing administrative support, predominantly HR tasks. Candidates must have excellent customer service and communication skills, IT literacy, and a professional manner. Experience in administration is essential, and the ability to work well under pressure is a plus. The position offers £12.38 per hour for 28 hours a week, including weekend work.

Qualifications

• Previous experience in customer service and administration roles.
• Competent with the use of IT systems and software.
• Ability to maintain professionalism in all communications.

Responsibilities

• Welcome and greet visitors in a professional manner.
• Answer telephones, redirect calls, and record messages.
• Assist with HR-related administration and recruitment tasks.
• Maintain tidiness of the reception area.

Skills

Excellent customer service skills

IT literacy

Professional telephone manner

Good communication skills

General administration knowledge

Job description

Administrative Assistant/Receptionist

£12.38 per hour plus benefits, 28 hrs per week including weekend working.

The Gables in Hagley, near Stourbridge is a luxury 61 bedded residential and dementia care home.

We are looking for an Administration Assistant/Receptionist to be the first point of contact at the home. The role requires a range of skills with good IT experience and attention to detail.

In addition to reception duties you will provide additional administration support to the Home Administrator, predominantly HR related administration duties. You should also have a good knowledge of financial aspects of the role, allowing you to cover in the Administrator’s absence.

Main Responsibilities

• Welcome and greet visitors to the home in a professional and courteous way, ensuring visitors book and the person’s identity is checked as far as reasonably practical.
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• In addition to reception duties provide additional administration support to the home’s Administrator on a daily basis predominantly HR related administration duties.
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents.
• Organise internal meetings and ensure that any requirements have actioned.
• Coordinate the staff meal process as applicable to the individual home.
• Respond to any emergency situations as requested by the home.
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification

• Excellent customer service skills.
• IT literacy – competent with the use of systems.
• Previous telephone experience.
• Professional telephone manner.
• Knowledge of general administration.
• Good communication skills.
• Neat and well presented.
• Excellent written and verbal English.