ADHD Pathway Coordinator & Admin Support - Flexible Hours

Brighton and Hove Federation; Hove; On-site; GBP 21,000 - 27,000; Full time

Job summary

Brighton and Hove Federation is seeking a Patient and Administration Co-Ordinator to support patients and clinicians within the ADHD service. You will guide patients through assessment pathways with clear, compassionate administration and help keep records accurate and confidential.

The role covers diary management, appointment coordination, MS forms, and liaison with GP practices and NHS partners to ensure joined-up care for patients and families.

Qualifications

• Proven experience in an administrative, coordination or customer-facing role (healthcare or mental health desirable).
• Experience working in mental health, neurodevelopmental or ADHD services is beneficial.
• Understanding of ADHD and its challenges across the lifespan.

Responsibilities

• Act as a first point of contact for patients, carers and family members via phone, email and in person.
• Support patients in completing questionnaires, forms and assessment paperwork with clear guidance.
• Guide patients through the ADHD assessment and treatment pathway, explaining processes and timelines.
• Coordinate appointments, booking, confirming, rescheduling and reminders.
• Monitor attendance and follow up with patients who miss or cancel appointments.
• Provide administrative support to clinicians (diary management, rota coordination, clinic lists).
• Liaise with GP practices, NHS partners and other organisations to ensure joined-up care.
• Input and maintain patient records in electronic systems (GDPR-compliant).
• Support service audits and quality improvement initiatives.

Skills

Communication skills

Organisational skills

Time management

Discretion with sensitive information

EMIS / S1 proficiency

Tools

EMIS/S1

Job description

Brighton and Hove Federation is seeking a Patient and Administration Co-Ordinator to support patients and clinicians within the ADHD service. You will guide patients through assessment pathways with clear, compassionate administration and help keep records accurate and confidential.

The role covers diary management, appointment coordination, MS forms, and liaison with GP practices and NHS partners to ensure joined-up care for patients and families.