Pathway Coordinator - Child and Adolescent Mental Health

NHS Jobs; Sutton Coldfield; On-site; GBP 25,000 - 32,000; Full time

Job summary

HealthHarmonie, part of the Medinet group, is recruiting a Pathway Coordinator for CAMHS ADHD Assessment Service. You will support children and families from referral through assessment, treatment and ongoing care, liaising with clinicians, GPs and schools to ensure a structured and reassuring patient journey.

The role is full-time (37.5 hours) with three office days in Sutton Coldfield and two home days, requiring flexible shift patterns due to seven-day service operation.

Qualifications

• Essential experience in a healthcare, children/adolescent services, or patient-facing administrative role.
• Clear communication with children, families and professionals.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of safeguarding procedures.
• High attention to detail and accuracy.
• Confidentiality with patient data and digital systems.
• Empathetic and resilient approach when supporting vulnerable service users.

Responsibilities

• Manage referrals via e-RS and email, ensuring accurate onboarding.
• Coordinate triage calls, appointments, and follow-ups.
• Obtain and monitor required documents (ID, consent forms, etc.).
• Provide admin support during face-to-face and virtual consultations.
• Process and quality check clinical reports using EMIS/Hero Health.
• Liaise with GPs, schools, and external professionals for shared care.
• Be the first point of contact for patients and guardians with calm guidance.
• Escalate safeguarding or clinical concerns per policy.
• Maintain accurate patient records in line with GDPR.

Skills

Healthcare admin experience

Strong communication

Organisational skills

Safeguarding knowledge

Tools

EMIS Web

Hero Health

Job description

Pathway Coordinator - Child and Adolescent Mental Health

This is a full-time role (37.5 hours per week). You would be expected to work in the office three days a week from 8:00am to 4:00pm, and two days from home from 12:0pm to 8:00pm. The office is located in Sutton Coldfield. Please note that this role cannot be fully remote.

About us HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery. We are seeking a compassionate, organised, and resilient CAMHS (Child and Adolescent Mental Health Service) Pathway Coordinator to join our ADHD Assessment Service. This role plays a vital part in supporting children and young people referred for ADHD assessment, ensuring they and their families experience a structured, reassuring, and well-coordinated journey from referral through to assessment, treatment, and ongoing care. As a key point of contact for patients, parents/guardians, clinicians, GPs, schools, and internal teams, you will deliver clear communication and strong operational coordination - helping families feel informed, supported, and confident throughout their time with the service.

About the Role

• Manage referrals via e-RS and email, ensuring accurate and timely patient onboarding
• Coordinate triage calls, Assessment A & B appointments, and follow-up reviews
• Obtain and monitor required documentation (e.g. Photo I.D, consent forms, informant questionnaires)
• Provide administrative and technical support during both face-to-face and virtual consultations
• Process, quality check, and distribute clinical reports using EMIS and Hero Health Support titration scheduling and ongoing continuing care pathways
• Liaise with GPs, schools, and external professionals to support shared care and communication
• Act as the first point of contact for patients and guardians, providing calm, empathetic, and professional guidance
• Escalate safeguarding or clinical concerns appropriately in line with service policy and governance procedures
• Maintain accurate and compliant patient records in line with GDPR and Caldicott Principles

The service operates 7 days per week, 12 hours per day, therefore flexibility to work shift patterns is essential.

What You'll Need

• Essential Experience in a healthcare, Children/Adolescent Services, or patient-facing administrative role
• Excellent communication skills, with the ability to engage sensitively with children, young people, and families
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
• Knowledge of safeguarding procedures
• High attention to detail and accuracy
• Confidence working with confidential patient data and digital systems
• A professional, empathetic, and resilient approach when supporting vulnerable service users

Desirable

• Experience within ADHD or wider mental health services
• Passion for delivering first-class, patient-centred, safe and effective care
• Familiarity with EMIS Web, Hero Health, or similar clinical systems
• Understanding of shared care processes
• Experience supporting virtual and Face-to-Face consultations