Service Delivery Manager

Practice Plus Group IUC; Stockley; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Physical and mental health support

Refer a friend scheme

Reward Gateway discount scheme

Blue Light Card, Boundless card and a

Job summary

Practice Plus Group is seeking a Service Delivery Manager to lead the out-of-hours and clinical assessment service in North West London from the Stockley Park office. You will work with the Medical Lead and Regional Manager to deliver high-quality care to commissioners and patients.

The role includes monitoring performance, managing budgets, and recruiting and developing both operational and clinical staff, with a six-month fixed-term contract and 37.5 hours per week plus rotating on-call

Qualifications

• Experience in urgent care or out-of-hours services preferred.
• Experience leading multidisciplinary teams.
• Strong stakeholder and budget management experience.

Responsibilities

• Oversee the out-of-hours and clinical assessment service.
• Monitor and report on service performance and needs.
• Recruit, develop and lead operational and clinical staff and their processes.

Skills

Service delivery

People management

Budget management

Clinical operations

Job description

Practice Plus Group will soon be delivering Integrated Urgent Care services in North West London, and we're looking for a Service Delivery Manager to join us on the journey!

In this role, you would be jointly working with the Medical Lead and Regional Manager to provide an efficient and satisfying service to commissioners and patients alike, while also ensuring and improving on the high performance and morale of our multi-disciplinary teams.

The Service Delivery Manager will be responsible for the out of hours and clinical assessment service within North West London. You will also be actively monitoring and reporting on the service's performance and needs, working with budgets as well as using your skills to recruit, develop and lead both operational and clinical staff and their processes. This will include conducting appraisals and training, assisting in investigations where required and applying Practice Plus Group's visions and values

This role will be based in our Stockley Park office location. This is a 6 month fixed term full time contract at 37.5 hours a week, which will also include rotating silver on-call responsibilities.

Physical and mental health support

Refer a friend scheme

Free access to Reward Gateway discount scheme

Blue Light Card, Boundless card and Costco membership eligibility

Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Great development and career progression opportunities.

You get to know people over the weeks and months, and you can see them start to improve when they are having treatment...it's really nice, you can make a difference and help someone overcome difficulties.