ADCU Admissions Receptionist & Patient Services

ROHFT Careers; Birmingham; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an Administrative Receptionist to support the Admissions and Day Case Unit. You will welcome patients, update demographics on PAS, liaise with nursing staff, and help manage patient flow in line with Theatre schedules and Trust policies.

This role involves coordinating with carers, handling administrative tasks, and providing essential support to ADCU and Ward colleagues to ensure a positive patient journey.

Qualifications

• Experience in clerical or reception roles.
• Ability to communicate with patients and multidisciplinary teams.
• Familiar with patient administration systems (PAS) preferred.

Responsibilities

• Provide clerical and receptionist support to the Admissions and Day Case Unit.
• Welcome patients to ADCU in a professional and courteous manner.
• Update patient demographics on PAS and generate admission documentation.
• Monitor waiting area and ensure patient flow aligns with theatre schedules.
• Coordinate transport for patients and book review appointments as needed.
• Record ward attendances and transfer/discharge patients on PAS.
• Attend team meetings and adhere to Trust policies.

Skills

Clerical skills

Communication

Job description

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an Administrative Receptionist to support the Admissions and Day Case Unit. You will welcome patients, update demographics on PAS, liaise with nursing staff, and help manage patient flow in line with Theatre schedules and Trust policies.

This role involves coordinating with carers, handling administrative tasks, and providing essential support to ADCU and Ward colleagues to ensure a positive patient journey.