ADCU Receptionist

ROHFT Careers; Birmingham; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an Administrative Receptionist to support the Admissions and Day Case Unit. You will welcome patients, update demographics on PAS, liaise with nursing staff, and help manage patient flow in line with Theatre schedules and Trust policies.

This role involves coordinating with carers, handling administrative tasks, and providing essential support to ADCU and Ward colleagues to ensure a positive patient journey.

Qualifications

• Experience in clerical or reception roles.
• Ability to communicate with patients and multidisciplinary teams.
• Familiar with patient administration systems (PAS) preferred.

Responsibilities

• Provide clerical and receptionist support to the Admissions and Day Case Unit.
• Welcome patients to ADCU in a professional and courteous manner.
• Update patient demographics on PAS and generate admission documentation.
• Monitor waiting area and ensure patient flow aligns with theatre schedules.
• Coordinate transport for patients and book review appointments as needed.
• Record ward attendances and transfer/discharge patients on PAS.
• Attend team meetings and adhere to Trust policies.

Skills

Clerical skills

Communication

Job description

• PREVIOUS APPLICANTS NEED NOT RE-APPLY**

To work as part of a team to provide clerical and receptionist support to the Admissions and Day Case Unit. Effectively communicating with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.

Welcome patients to the Admissions and Day Case Unit in a professional and courteous manner.

Liaise with relatives and carers.

Admit patients on PAS.

Update patient demographics on PAS and generate the relevant documentation for the patients’ admission.

Monitor the waiting area, being observant and conscious of the flow of patients in the Unit ensuring patients move through the Unit in accordance with the Theatre schedule and Trust policies and procedures.

Monitor and update the patient activity and assist Nursing/Theatre staff with the patient journey through the Unit.

Record Ward attendances on PAS and inform coding team.

Transfer patients on PAS to Wards as appropriate.

Discharge patients on PAS.

Book review appointments for patients following advice from Nursing staff.

NB: Please note, this advert will close once sufficient applications have been received.

Record VTE Assessment data and report information.

Record cancellations on PAS/ORMIS/THEATREMAN and liaise with the Bed manager, Medical Secretaries, Medical Secretary Team Leaders, Scheduled Care Coordinators, and other relevant staff in a timely manner.

Ensure case notes are available for all patients attending the Admissions and Day Case Unit.

Ensure all relevant clinical annotation is filed in the case notes prior to admission.

Prepare paperwork and case notes for future admissions.

Ensure all clinical documentation is filed correctly in the case notes

Track case notes in and out of the Admissions and Day Case Unit on PAS.

Deliver case notes to the Coding Office daily in a timely manner.

Ensure all calls into ADCU Reception are answered in a courteous and timely manner.

Coordinate and book hospital transport for patients when required.

Access and update all relevant information systems including PAS, ORMIS, and other systems deemed appropriate by the team leader and Senior Sister.

Provide administrative support to the ADCU and Ward Manager incorporating printing, photocopying and faxing.

Order stationery and ensure adequate stock levels are maintained.

Open and distribute post and action emails promptly.

Work as a team providing cover for annual and sick leave.

Provide accurate information for the ADCU Manager and Ward Manager.

Attend and participate in Team meetings.

Adhere to Trust policies and procedures.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

For further details / informal visits contact: Name: Katie Reed Job title: Office Manager Email address: [e-mail] Telephone number: 0121 812 3531

Monday - Thursday