Activities & Leisure Shift Leader

Haven Holidays; Tendring; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

50% off on-park dining

20% off Haven Holidays and in-store

Free access to facilities

Exclusive team perks

Job summary

Haven Holidays in Tendring is seeking an Activities & Leisure Shift Leader to guide a motivated team across our pool and activities. You will lead shifts, ensure safety and high service standards while staying compliant with company policies.

Preferred candidates have prior Senior Lifeguard/Team Leader experience, strong leadership and communication skills, and flexibility to work weekends, evenings and bank holidays. Training and DBS clearance are provided where required.

Qualifications

• Experience as Senior Lifeguard, Team Leader or Supervisor in leisure, sports or recreation is preferred.
• Strong leadership and communication skills are essential.
• Ability to ensure safety guidelines and checks are followed consistently.

Responsibilities

• Lead and support the team, assign tasks and motivate for excellent service.
• Provide prompt guest service and handle complaints or requests.
• Enforce safety rules and inspect pool facilities and activities areas.
• Supervise shifts and train new team members on policies and procedures.

Skills

Leadership

Team supervision

Guest service

Safety checks

Emergency response

Communication

Flexibility

Education

NPMQ

NPLQ

SPTO

NPLQ TA

Job description

Join our One Great Team here at Haven as an Activities & Leisure Shift Leader, where you'll play a key role in delivering exceptional experiences across our swimming pool and activities. In this role, you'll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You'll inspire your team to provide fantastic guest experiences and high-quality standards, whilst ensuring everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating team members to deliver excellent service
• Provide prompt, professional guest service, addressing complaints and special requests
• Enforce facility rules and regulations to promote a safe and enjoyable environment
• Conduct regular safety inspections of pool equipment, facilities, and activities areas
• Supervise and motivate the team, promoting a positive, fun, and safe work environment
• Ensure all safety guidelines are followed, including proper use of equipment and adherence to company guidance
• Assist in training new team members on company policies and procedures
• Participate in team duties whilst stepping up as the shift leader when assigned

Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports, activities, or recreation setting is preferred

• Strong leadership and communication skills
• Detail-oriented with a strong commitment to conducting thorough safety checks and full compliance with safety guidelines
• Ability to maintain focus and act quickly in emergency situations
• Committed to providing high-quality, customer-focused service
• Flexibility to work weekends, evenings, and bank holidays as needed

Preferred Qualifications

• National Pool Management Qualification (NPMQ)
• National Pool Lifeguard Qualification (NPLQ)
• Swimming Pool Technical Operator Qualification (SPTO)
• National Pool Lifeguard Qualification Training Assessor (NPLQ TA)

Full training and courses will be available to the right candidate to ensure the highest standards are upheld when leading shifts.

This opportunity requires the successful candidate to undergo and satisfactorily complete an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!