Activities Manager: Lead Club Ops & Member Experience

David Lloyd Leisure Ltd; Brooklands; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Opportunities for Career Advancement

Wagestream App: Get paid on demand!

Access to Benefits Suite

Job summary

David Lloyd Leisure Ltd in Brooklands, United Kingdom, is seeking an Activities Manager to oversee operations across Fitness, Group Exercise, Racquets, Swim and Families. You will act as Duty Manager, ensuring efficient service delivery and a safe, thriving club environment.

The role requires leading a large team, recruiting and training staff, and driving exceptional member experiences while managing financial performance and brand standards. Competitive benefits and career progression await.

Qualifications

• Experience managing a large operational service delivery facility (e.g. leisure or hospitality).
• Ability to lead multiple functions with varied challenges and goals across departments.
• Strong communication and collaboration skills to drive teamwork and member satisfaction.
• Experience with financial planning and management for a venue or club.
• Passion for delivering exceptional customer service and member experience.

Responsibilities

• Lead and manage the efficient operation of all activities across Fitness, Group Exercise, Racquets, Swim and Families within the club.
• Regularly act as Duty Manager, ensuring smooth club operation and service delivery.
• Recruit, train and empower the team to deliver high standards and club culture.
• Drive member satisfaction and a welcoming, inclusive environment for staff and members.

Skills

Operational management

Team leadership

Customer service orientation

Financial planning

Communication & collaboration

Job description

David Lloyd Leisure Ltd in Brooklands, United Kingdom, is seeking an Activities Manager to oversee operations across Fitness, Group Exercise, Racquets, Swim and Families. You will act as Duty Manager, ensuring efficient service delivery and a safe, thriving club environment.

The role requires leading a large team, recruiting and training staff, and driving exceptional member experiences while managing financial performance and brand standards. Competitive benefits and career progression await.