Accounts & Customer Support Administrator

Countrywide Plc; Brackley; On-site; GBP 24,000 - 32,000; Full time

Job summary

Countrywide Grounds Maintenance, a national landscape maintenance service provider, seeks an organised administrator to be the central point of contact for Regional Managers, Customers and Franchisees. You will support the Key Accounts Manager and ensure smooth service delivery.

The role requires strong customer service skills, excellent administration capabilities and IT literacy, with experience in CRM systems considered a plus.

Qualifications

• Customer service experience - essential
• Administration experience - essential
• IT literate (Microsoft Office)
• Experience with CRM systems - desirable
• Credit control experience - desirable

Responsibilities

• Create, organise and maintain job records
• Handle inbound and outbound calls
• Manage customer and franchisee correspondence
• Resolve customer complaints
• Oversee contract renewals
• Manage quotation requests and purchase orders
• Schedule and process invoices
• Process and upload orders
• Communicate with customers via phone and email regarding quotations, work orders, service updates and queries
• Liaise with accounts, tenders teams, and business development managers
• Conduct credit control for key accounts
• Manage customer portals
• Carry out any other reasonable duties
• Any other reasonable duty within capabilities

Skills

Customer focus

Attention to detail

Independent & collaborative

Written & verbal communication

Administration & organisation

Tools

Microsoft Office

CRM systems

Job description

Countrywide Grounds Maintenance, a national landscape maintenance service provider, seeks an organised administrator to be the central point of contact for Regional Managers, Customers and Franchisees. You will support the Key Accounts Manager and ensure smooth service delivery.

The role requires strong customer service skills, excellent administration capabilities and IT literacy, with experience in CRM systems considered a plus.