Key Accounts Specialist & Admin Support

Neighborly®; Brackley; On-site; GBP 26,000 - 29,000; Full time

Job summary

Neighborly is seeking a Key Accounts Administrator to join our Brackley-based team. This permanent role offers 40 hours per week in an office setting, with a salary of £26,500 per year.

You will report to the Key Accounts Manager and act as the central point of contact for Regional Managers, Customers and Franchisees, delivering high-quality admin and customer support. Experience in customer service and administration is essential; IT literacy with Microsoft Office is required, and CRM

Qualifications

• Customer service experience - essential
• Administration experience - essential
• IT Literate (Microsoft Office)
• Experience with CRM systems - desirable
• Credit Control experience - desirable

Responsibilities

• Create, organise and maintain job records.
• Handle inbound and outbound calls.
• Manage customer and franchisee correspondence.
• Resolve customer complaints.
• Oversee contract renewals.
• Manage quotation requests and purchase orders.
• Schedule and process invoices.
• Process and upload orders.
• Communicate with customers via phone and email regarding quotations, work orders, service updates and general queries.
• Liaise with accounts, tenders teams, and business development managers.
• Conduct credit control for key accounts.
• Manage customer portals.
• Carry out any other reasonable duties.
• Any other reasonable duty that falls within your capabilities.

Skills

Customer service

Administration

MS Office

CRM systems

Written communication

Tools

CRM software

Job description

Neighborly is seeking a Key Accounts Administrator to join our Brackley-based team. This permanent role offers 40 hours per week in an office setting, with a salary of £26,500 per year.

You will report to the Key Accounts Manager and act as the central point of contact for Regional Managers, Customers and Franchisees, delivering high-quality admin and customer support. Experience in customer service and administration is essential; IT literacy with Microsoft Office is required, and CRM