Accounts Assistant

Oxygen Finance; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension with company contributions

50% discount in restaurants and spa

Friends & Family rates across our 6,5?

Complimentary stay after probation

IHG Employee rate across hotels

Healthcare cash plan

Season ticket loan

Employee Assistance Programme

Development programmes

Bike to work scheme

Free meals on duty

Job summary

Hotel Indigo K West Shepherd’s Bush is seeking an Accounts Assistant to join our finance team in London. You will raise invoices, resolve billing queries, and support month-end tasks while keeping precise records and ensuring smooth financial operations. A hotel finance background and Opera familiarity are a plus.

We value accuracy, teamwork, and proactive problem solving. This role offers a site-based position with opportunities for growth within the hotel group.

Qualifications

• Previous experience in an accounts or finance assistant role, ideally in a hotel environment.
• Familiarity with hotel systems such as Opera preferred.
• Excellent attention to detail and ability to meet deadlines.
• Clear, courteous communication with colleagues, suppliers, or guests.
• Proactive, solution-focused approach to problem solving.
• Confidence working both independently and collaboratively.

Responsibilities

• Raise and issue accurate invoices and handle no-show charges.
• Reconcile UK and international commissions and booking.com charges.
• Support month-end tasks, credit allocations and financial risk assessments.
• Respond to invoice requests and billing issues with guests, agents and internal teams.
• Assist with intercompany invoices and other finance tasks as needed.
• Maintain clear and compliant documentation in line with audit procedures.

Skills

Attention to detail

Deadline oriented

Clear communication

Proactive problem solving

Teamwork

Experience in accounts/finance support

Tools

Opera

Job description

Everynumber tells a story. Help us keep it balanced.

At Hotel Indigo K West Shepherd’s Bush,we believe behind every seamless guest experience is a detail-drivenback-office team. As our Accounts Assistant,you’ll be a vital part of our Finance Department, ensuring accuracy,accountability and smooth financial operations. From processing invoices toresolving billing queries, your work keeps our numbers aligned and our serviceexceptional.

What’s Our Story?

We’re more thana lifestyle hotel, we’re a living reflection of Shepherd’s Bush. However,behind our personal service and bold brand, there is a Finance team that makesit all run like clockwork. That’s where you come in!

Here’s what you can look forward to as our AccountsAssistant:

Annualsalary: £30,900

• Pensionwith company contributions
• 50%discount in all our restaurants and Spa treatments across our properties
• Teammember and Friends & Family rates across our properties
• Complimentarystay after passing probation
• IHGEmployee rate across 6000 hotels globally
• Extensivediscounts on our benefits platform
• Access to Healthcarecash plan
• Interest-freeseason ticket loan
• EmployeeAssistance Programme – 24/7 online GP, mental health support, and wellbeing
• World-classdevelopment programmes, apprenticeships, and growth opportunities
• Biketo work scheme
• Recommenda Friend incentive
• Freemeals on duty
• Socialsquads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Processwith precision – Raise and issue accurate invoices. Handle no-showcharges, cancellations and guest account queries.
• Keepit reconciled – Manage UK and international commissions,reconcile booking.com charges, and support monthly commission accruals.
• Supportcompliance – Assist with intercompany invoices, month-endtasks, credit allocations, and financial risk assessments.
• Ownguest and agent queries – Respond to invoice requests and billing issuesquickly and professionally, ensuring smooth communication with travel agents,internal teams and guests.
• Teamworkin finance – Support the Financial Controller and wider team on adhoc tasks, cover and month-end procedures as needed.
• Maintainstandards – Ensure documentation is clear, accurate and filedin line with audit and internal control procedures.

What’s Your Story?

You’re anumbers-focused professional who values accuracy, organisation and teamwork.You’ll shine in this Accounts Assistant role if you bring:

• Previousexperience in an accounts or finance assistant role, ideally in a hotelenvironment
• Familiaritywith hotel systems such as Opera preferred
• Excellentattention to detail and ability to meet deadlines
• Clear,courteous communication, whether it’s dealing with colleagues, suppliers orguests
• Aproactive, solution-focused approach to problem solving
• Confidenceworking both independently and collaboratively

If you’re readyto take the next step in your finance career and be part of a hotel that valuesboth style and substance, this is your opportunity. Join us as an AccountsAssistant at Hotel Indigo K West Shepherd’s Bush and help ensure everynumber and invoice adds up to something exceptional.

All applicants must have existing rights to work status in the UK.