Account Support

Proman; Heywood; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training opportunities

25 days holiday

Free parking

Team socials and trips

Employee of the Quarter

Pension scheme

Eye care benefits

Online GP access

Employee assistance programme

Death in service benefit

Job summary

Proman in Heywood is seeking an Account Support to manage site recruitment, candidate handling and deliver service excellence to the client. You will attend regular meetings and build relationships with the client’s key stakeholders.

The role runs Monday to Friday, 8am-4.30pm or 8.30am-5pm. The ideal candidate will have excellent people skills, strong interpersonal abilities and a proven track record in customer service.

Qualifications

• Excellent people skills and the ability to build strong, long-lasting relationships.
• Previous experience would be an advantage.
• Customer Service Experience is essential.
• Strong interpersonal skills.
• Self-driven with a strong desire to succeed.
• Excellent verbal and written communication skills.
• Enthusiastic approach to work.
• High level of commitment.
• Excellent attention to detail.

Responsibilities

• Recruitment Management: Ensure successful attraction of candidates using various platforms/strategies. Use solution-driven approach for hiring plans and updated the client on hiring progress.
• Candidate Management: Involves shop floor walks, engaging in absence and performance management, welfare checks and dealing with sanctions and disciplinary matters. Ensuring efficient communication of changes to keep workers up to date.
• Administration Management: Accurately record data, meet KPI/MI deadlines consistently. Ensure worker compliance prior to starting the job.
• Payroll: Log and track statutory payment documentation. Address payment and holiday queries. Communicate pay-related updated to workers.
• Client Communication: Regular check in with key stakeholders. Hold weekly / monthly and quarterly meetings with the client to review KPIs and engagement.

Skills

People skills

Customer service

Interpersonal skills

Self-driven

Verbal communication

Written communication

Attention to detail

Job description

Account Support

Heywood

Monday to Friday, 8am-4.30pm or 8.30am - 5pm

As Account Support, you will be responsible for the success of the site recruitment, candidate management, and providing service excellence to the client. Attending regular meetings and building relationships with the client’s key stakeholders.

About you

• Excellent people skills and the ability to build strong, long-lasting relationships.
• Previous experience would be an advantage.
• Customer Service Experience is essential.
• Strong interpersonal skills.
• Self-driven with a strong desire to succeed.
• Excellent verbal and written communication skills.
• Enthusiastic approach to work.
• High level of commitment.
• Excellent attention to detail.

Key Responsibilities

• Recruitment Management: Ensure successful attraction of candidates using various platforms/strategies. Use solution-driven approach for hiring plans and updated the client on hiring progress.
• Candidate Management: Involves shop floor walks, engaging in absence and performance management, welfare checks and dealing with sanctions and disciplinary matters. Ensuring efficient communication of changes to keep workers up to date.
• Administration Management: Accurately record data, meet KPI/MI deadlines consistently. Ensure worker compliance prior to starting the job.
• Payroll: Log and track statutory payment documentation. Address payment and holiday queries. Communicate pay-related updated to workers.
• Client Communication: Regular check in with key stakeholders. Hold weekly / monthly and quarterly meetings with the client to review KPIs and engagement.

Benefits

• In house and External Training/Apprenticeships available to upskill.
• 25 days holiday, including 1 day off for your birthday rising to 30 days with length of service (Plus Bank Holidays).
• Free onsite parking.
• Social activities including team nights out and trips abroad.
• Employee of the Quarter awards.
• Enhanced company sick pay and pension schemes.
• Free eye tests and contributions towards glasses.
• Online GP access.
• Employee Assistance Programme to support our employees health and wellbeing.
• Death in service benefit of 3x salary.

As an equal opportunities employer, Proman is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Proman.

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

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