Senior Account Specialist

Randstad Group; Larne; On-site; GBP 32,000 - 42,000; Full time

Job summary

Randstad Inhouse Services in Belfast is seeking a Senior Account Specialist to manage on-site recruitment for a key account across the UK, primarily based at Springvale. You will develop strategies to attract top talent, mentor the team and oversee payroll, ER/HR queries and SLA-driven delivery.

You will build strong client relationships, coordinate floor walks, provide issue resolution, and occasionally travel to Larne to support sites.

Qualifications

• Supervisory or team-leading experience.
• Experience in volume recruitment management is desirable.
• Ability to work under tight deadlines and follow strong processes.
• Excellent communication with stakeholders at all levels.
• Adaptable, flexible and able to prioritise effectively.
• Adaptable and flexible, able to prioritise.

Responsibilities

• Developing and implementing recruitment strategies to attract top talent.
• Supporting, mentoring and skill sharing with all team members.
• Induction support of team temp staff.
• Payroll tasks and ER/HR queries handling.
• Creating strong client relationships and maintaining a customer focus.
• Supporting the workforce and meeting deadlines and SLAs.
• Monthly reporting to key stakeholders and on-site communications.
• Standing in for the Account Manager when required.
• Occasional travel to Larne site to support operations.
• Engage key stakeholders on site and communicate effectively.
• Conduct regular floor walks with the client.
• Resolve issues and escalate when needed.
• Stand in for the Account Manager when required.
• Occasional travel to the Larne site.

Skills

Supervisory experience

Team leadership

Volume recruitment management

Strong deadlines

Stakeholder communication

Adaptable & flexible

Job description

Senior Account Specialist - Belfast

Randstad Inhouse Services deliver tailored end-to-end onsite recruitment solutions working in partnership with our clients from 100+ on-site locations throughout the UK, and we have an exciting opportunity to join us supporting the on-site operations in multi locations across a key account Caterpillar, covering the UK region but being primarily based at our Springvale site.

This role will require you to become an integral part of the client's team and will need to fully embed yourself by understanding the environment, culture, and of course, the requirements and skills of the roles you would be recruiting for.

You will be responsible for:

• Developing and implementing strategies to attract the best people to the business
• Supporting, mentoring and skill sharing with all team members
• Induction support of team temp staff
• PPE organisation
• Payroll
• ER/HR queries
• Creating good relationships with the client and customer focus
• Supporting the workforce
• Adhering to strict deadlines and SLAs
• Monthly reporting to key stakeholders within the business
• Key stakeholder engagement and communication on site
• Conduct regular floor walks with the client
• Issue resolution / escalation
• Standing in for the Account Manager when required
• The occasional travel to our site in Larne

To be successful in this role you will have:

• You should be able to example supervisory or team leading experience
• An understanding of volume recruitment management would be desirable
• Know the commercial importance of working with tight deadlines and strong processes
• Have excellent communication skills and capable of dealing with stakeholders at all levels
• Possess the ability to work under pressure
• Be a very adaptable & flexible worker, able to prioritise well

Randstad values diversity and promotes equality. We are an inclusive employer and welcome applications from all sections of society.