Account Specialist

Randstad Internal Resourcer; Leicester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Randstad is seeking an Account Specialist for our Leicester site to ensure seamless engagement between workers, clients and internal teams. You will split time between face-to-face stakeholder meetings and keeping back-office systems accurate, while supporting onboarding and lifecycle processes for temporary staff.

Based on-site, you’ll build strong relationships, drive worker satisfaction and contribute to account growth by reporting insights to the Account Manager.

Qualifications

• People person with stakeholder management and empathy.
• Admin guru with high attention to detail and data management.

Responsibilities

• Face-to-face stakeholder engagement and maintain back-office systems.
• Onboarding new starters and ensuring smooth first weeks.
• Maintain 100% accurate live data within systems and databases.
• Conduct regular check-ins with staff and manage employee relations cases.
• Report knowledge from site to Account Manager to support growth.

Job description

Account Specialist

Location: Leicester England, United Kingdom (On-site)

Hours: Full-Time, 40 Hours per week (Monday - Friday)

Flexibility: 8 hours per day 7am to 4pm

Position Type: Engagement, Administrative and GrowthAre You the Ultimate "Go-To" Person?

We aren't looking for a typical recruiter. We are looking for an On-Site Operations Guru and a master of client and worker engagement.

You will be the backbone of our presence at one of our most prestigious client sites in Leicester, ensuring every worker's journey from day one to their last is seamless, organized, and positive.

What You'll Be Doing:

You will split your time between face-to-face stakeholder engagement and keeping our back office systems running like clockwork. Your core responsibilities will include:

• Worker & Client Engagement: Act as the primary face of the service. You will manage daily worker engagement for temporary staff, host face-to-face client service meetings, and run "worker surgeries" to solve day-to-day workplace hurdles.
• The Onboarding Architect: You'll ensure that all new starters have the best start in their new role by meeting with them regularly throughout their first few weeks.
• System & Data Specialist: Maintain 100% accurate live data within our systems and databases.
• Lifecycle & ER Management: Conduct regular formal check-ins with staff, proactively handle assignment extensions, manage Employee Relations (ER) cases, and oversee the end-to-end leaver process.
• Account Knowledge Specialist: You'll use your position on site to gain knowledge and report back to the Account Manager to support our growth and relationship objectives.

Why You'll Love This Role:

• Working with a great client: You’ll be based at the heart of our clients operations in Leicester.
• Global Impact: You’ll be joining Randstad, one of the world's largest, leading recruitment organizations, gaining invaluable experience with enterprise-level technology and world-class clients.
• Autonomy with your schedule: You’ll be empowered to make this role your own, creating your own daily work and engagement schedules.

Who You Are:

• People Person (Without the Pitch): You genuinely enjoy helping people, managing stakeholders, and resolving employee issues with empathy and professionalism.
• Admin Guru: You have a "black belt" in administration, high attention to detail, and top-tier data management skills.
• Tech-Savvy: Experience with software, or advanced databases is a massive win. If not, you are the type of person who easily picks up new software in an afternoon.
• Proactive Problem Solver: You are organized, dependable, and thrive when taking ownership of the operational side of a busy account.

Inclusivity Statement:

We are an inclusive employer. Should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please reach out to our Internal Talent Acquisition team, and we will be happy to support you.

Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)