Account Specialist

Randstad; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as an Account Specialist with a global leader in staffing solutions. This role is pivotal in ensuring the seamless operation at the Peterborough site for a key account, where you will manage client relationships, oversee recruitment processes, and engage with the workforce directly. With a focus on delivering exceptional service and building strong relationships, you will play a key role in fostering a positive environment. If you thrive in a fast-paced setting and are passionate about people management, this position offers a chance to make a significant impact within a dynamic organization.

Qualifications

• Strong customer service and admin experience are essential.
• Excellent communication skills for stakeholder engagement.

Responsibilities

• Manage client relationships and recruitment processes.
• Oversee worker management and ensure SLA delivery.

Skills

Customer Service

Administration

Communication

Problem Solving

Relationship Building

Job description

Randstad Peterborough, England, United Kingdom

Account Specialist

Are you looking for a position where you can have face to face time with a world leading brand? Do you like being a leader, ensuring your team achieve their goals, and being able to be a positive driving force within a global organisation?

Randstad is looking for an Account Specialist to ensure the smooth running of the operation across our site in Peterborough on a key account in the division, Caterpillar Perkins. You will be responsible for a section of the onsite operation working Monday to Friday 7:00am- 16:00pm.

The role encompasses worker management, alongside aspects of recruitment. You’ll be embedded within the client team, being the face of Randstad to them and the workers onsite, so a service driven mentality, relationship building and problem solving will all be key skills.

Responsibilities:

• Client management & relationship building
• Involvement in the recruitment process of new talent
• Worker management - delivery of praise, rewarding good work with our schemes, alongside delivery of warnings, return to works & OTI’s.
• Delivering on SLA’s agreed with the client
• Administrative tasks and ensuring all systems are up to date
• Managing all queries from your allocated areas, including health and safety investigations, and managing any allegations or concerns that are raised
• Regular floorwalks as agreed with the client to give visibility to the client and the temporary workforce
• Attending planning meetings with the client to assess temporary worker requirements

To be successful in this role you will:

• Have strong customer services and admin experience
• Enjoy working at a high pace
• Have excellent communication skills and are capable of dealing with stakeholders at all levels
• Previous experience in temp recruitment is useful but not essential
• Experience working in an onsite environment is useful too

If you feel that you have the experience and passion that we are looking for, reach out and apply for the role today and one of our in-house recruitment specialists will get back to you.

Randstad values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Seniority level

Associate

Employment type

Full-time

Job function

Administrative, Human Resources, and Management

Industries

Staffing and Recruiting, Manufacturing, and Human Resources Services