Account Research Specialist I

TN United Kingdom; Coventry; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to join their dynamic team. In this role, you will be responsible for responding to customer inquiries and ensuring compliance with various regulations. You will utilize your knowledge of banking products while assisting with account updates and recognizing potential fraud issues. This position offers a great opportunity to develop your skills in a supportive environment and make a significant impact on the payments technology landscape. If you are eager to learn and grow, this role is perfect for you.

Qualifications

• High School Diploma or equivalent required.
• Typically no relevant experience required.

Responsibilities

• Research and respond to customer requests via various communication methods.
• Assist with routine updates and documentation of cardholder accounts.

Skills

Communication Skills

Computer Skills

Knowledge of Regulations

Education

High School Diploma

Tools

Microsoft Office

Lotus Notes

Global Payments Applications

Job description

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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.

What Part Will You Play?

• Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Follows client policies and procedures to validate report disputes from appropriate credit bureau systems as directed.
• Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action, as directed.
• Follows basic client standards/policies/procedures, regulations and Association (Visa, MasterCard, etc.) requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action, as directed.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• None Identified

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Computer skills - Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems
• Communication skills - Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service)
• Industry knowledge - Strong knowledge of government regulations, client policies and Association compliance