Account Manager (Software-as-a-Service)

MRI Software; Greater London; Remote; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Remote Work Opportunities

Flexible Working Opportunities

401k with Company Matching

Health/Dental/Vision Insurance

Paid Parental Leave

Tuition Reimbursement

Volunteer Time Off

Breastfeeding Support

Private Medical Insurance + Life Assur

Annual Performance Related Bonus

Gym Reimbursement

PTO + Company Holidays

And More (Varies by Location)

Job summary

MRI Software is seeking an enthusiastic Account Manager to join our growing team. You will manage a portfolio of clients, build trusted relationships, drive retention and revenue growth, and help customers maximise the value of MRI’s software solutions.

This quota-carrying role in a fast-paced SaaS environment requires consultative selling, cross-selling opportunities, and collaboration with Legal, Sales Ops, Marketing and Implementations.

Qualifications

• Strong consultative, solution-oriented approach to customer engagement.
• Experience with CRM platforms such as Salesforce is advantageous.
• Excellent communication, presentation, and stakeholder management skills.
• Highly organised with strong time management and prioritisation abilities.

Responsibilities

• Build and maintain strong client relationships to drive retention and revenue growth.
• Identify opportunities to expand solution adoption and cross-sell MRI products.
• Manage renewals and commercial conversations with clients.
• Maintain timely sales forecasts within Salesforce.
• Collaborate with Legal, Sales Operations, Marketing and Implementation teams.

Skills

Client Relationship Management

Account Management

Renewals & Upselling

Cross-selling

Stakeholder Management

Sales Forecasting

Tools

Salesforce

CRM systems

Job description

• MRI is expanding rapidly and we are seeking an enthusiastic, driven, and customer-focused Account Manager to join our growing team
• The Account Manager will be responsible for building strong client relationships, driving retention and revenue growth, and helping customers maximize the value of their investment in MRI’s software solutions. Working with a portfolio of customers across multiple industries, you will act as a trusted advisor, identifying opportunities to expand solution adoption and support clients in achieving their business objectives
• This is a quota-carrying, individual contributor role within a fast-paced Software-as-a-Service (SaaS) environment
• Professionally represent MRI and build mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and Sales development
• Recommend appropriate solutions and negotiate acceptable terms with the Client
• Achieve or exceed all quarterly and annual fiscal targets and objectives
• Identify opportunities for cross-selling a range of MRI products
• Maintain regular contact with Clients using online meetings, telephone calls and Client User Forums
• Determine the clients on-going requirements to meet their changing business needs
• Work closely with other stakeholders within MRI such as Legal, Sales Operations, Marketing, Development and the Implementation teams
• Maintain timely and accurate sales forecasts within Salesforce

Benefits

• Remote Work Opportunities
• Flexible Working Opportunities
• 401k with Company Matching
• Health/Dental/Vision Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Volunteer Time Off
• Breastfeeding Support
• Private Medical Insurance + Life Assurance Cover
• Annual Performance Related Bonus
• Unique Perks
• Gym Reimbursement
• PTO + Company Holidays
• And More (Varies by Location)

Strong consultative and solution-oriented approach to customer engagementExperience using CRM platforms such as Salesforce is advantageousExcellent communication, presentation, and stakeholder management skillsHighly organised with strong time management and prioritisation abilitiesAbility to work independently in a target-driven environmentExperience managing commercial conversations, renewals, upselling, or cross-selling activitiesDemonstrated ability to build and maintain strong customer relationships while identifying opportunities for growth and retentionKnowledge of the Facilities Management, Property Technology, or Real Estate Technology sectors would be beneficial but is not essentialProven experience in Account Management, Customer Success, Sales, or a related customer-facing role within a Software-as-a-Service (SaaS) environmentWe know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so