Account Director

Medius; Greater London; Hybrid; GBP 70,000 - 120,000; Full time

Benefits offered by this job

Flexible hours

20 days PTO

401K matching

Dental insurance

Medical insurance

Vision insurance

Car allowance

Private medical for family

Pension scheme

26 holidays + BH

Remote work options

Job summary

Medius seeks an Account Director to establish deep partnerships with UK-based customers and align Medius solutions to their strategic objectives. You will drive adoption, retention, and revenue growth by building trust with stakeholders up to CxO level, and collaborating with Sales, Pre-sales and Customer Success to deliver value across the Medius suite.

You will also identify cross-sell opportunities across AP360, Payments and Procurement, while leveraging Salesforce and Outreach to manage

Qualifications

• Experience in enterprise B2B account management and SaaS sales.
• Proven ability to meet quarterly quotas and forecast results.
• Skilled in conducting in-person meetings with senior stakeholders.
• Experience with Hunter and Farmer sales approaches.
• Experience creating and executing account plans.

Responsibilities

• Build close partnerships with customers and align Medius solutions with their business strategies to drive adoption and retention.
• Act as trusted advisor with client stakeholders up to CxO level, coordinating with Customer Success to safeguard retention.
• Cross-sell additional Medius solutions (AP360, Payments, Procurement, etc.) and identify new opportunities.
• Collaborate with Sales Specialists and pre-sales for engagement and value delivery.
• Communicate changes and lead governance meetings, webinars, and trainings to customers.

Skills

Account Management

SaaS sales

Quota attainment

Senior stakeholder meetings

Hunter & Farmer sales

Account plans

Spend management

Salesforce experience

Outreach experience

Empathy for client needs

Entrepreneurial mindset

Academic degree level

Professional & open-minded

Continuous improvement

Education

Academic degree or higher education

Tools

Salesforce

Outreach

Job description

• The primary objectives of our Account Directors are to establish close partnerships with your customers and align Medius solutions with their business strategies, driving adoption and success, and evangelise the value of Medius solutions in our customer base. You will be facilitating continued customer success and ensuring customer retention by building trust and rapport with our key stakeholders – understanding their objectives and any ongoing challenges
• You will be allocated a list of accounts, primarily customers engaged with Account Payable Automation solutions based in the UK region (but may be operating internationally). You will become a trusted advisor with our client stakeholders at all levels. You will work with the Customer Success team to safeguard customer retention of Medius tools and build and develop relationships across the business up to CxO level
• Wherever possible, you will identify and assist in the resolution of related customer challenges and uncover cross-sell and upsell opportunities on the products we do not currently provide to the client or associated with solutions we currently provide them. One of your key objectives will be to multi-thread with senior contacts in Finance and Procurement, and cross-sell additional Medius solutions, such as AP360 (our AI platform), Payments, Procurement, etc.. You will have full support from Medius Sales Specialists and pre-sales where necessary to facilitate any additional engagement in these areas
• When possible, you will engage closely with the local Medius Customer Success executives to deliver Customer Excellence Reviews, health checks, additional training, etc.. Over time you will develop broad expertise to support these initiatives, sharing best practices and helping provide data-driven improvement advice
• We expect you to actively communicate where new services, information or changes are relevant to your customers and you will engage in direct actions such as meetings, Account Governance Meetings, presentations, webinars, in addition to leveraging other corporate functions such as marketing, pre-sales and consulting capabilities. We also expect, as a minimum, that Salesforce administration is prioritised and carried out in line with Medius expectations
• There is no bureaucracy to hold you back – just your own energy, enthusiasm and experience to reach your goals

Benefits

• Flexible working hours
• 20 days PTO, Employer matched 401K, Dental, Medical and Vision
• Essential software and equipment
• Car Allowance
• Private Medical, Health, Dental Care for Employee and Immediate Family
• Pension Scheme
• 26 days Annual Holidays (including birthday) plus Bank Holiday
• Remote Working where required (office in Manchester & London)

• Extensive experience in enterprise B2B Account Management and SaaS sales
• Experience in quarterly based quota attainment and forecasting
• Experience in conducting in-person meetings to senior stakeholders
• Ideally both Hunter and Farmer sales experience
• Experience in creating account plans and account plan execution
• Experience in Spend Management and respective software solutions is preferred
• Experience with Salesforce and Outreach is preferred
• The ability to understand and empathise with client needs and requests
• Salesforce.com advocate
• At ease in an entrepreneurial culture, where you own/drive your region/business
• The drive, inventiveness, creativity, and experience to make a big impact on our company’s growth and profit
• Professional and intellectual capacities at academic or higher professional education level
• Confident, self-aware and performance minded
• Very professional and open-minded personality, open for feedback and the willing to continuously improve
• Pragmatic and enjoys the work it takes to see Customer’s excel and succeed with Medius solutions