Account Manager, Service

Canon Medical Systems Europe; United Kingdom; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Generous annual bonus scheme

Comprehensive employee benefits

Job summary

Canon Medical Systems UK is seeking an Account Manager for the Commercial Service team across the Central Region of the UK. The role is field-based, with face-to-face customer meetings two to three days per week and occasional travel across the UK.

You will protect and grow the service business, retain contracts, develop new opportunities, negotiate service agreements and coordinate tender submissions, delivering value to our customers.

Qualifications

• Previous account management or business development experience in healthcare or technical service is advantageous.
• Strong communication and interpersonal skills to influence stakeholders.
• Ability to work independently and manage competing priorities while owning results.

Responsibilities

• Manage customer accounts and negotiate service agreements.
• Coordinate tender submissions and conduct regular customer service reviews.
• Develop detailed understanding of customers, equipment and evolving requirements to deliver value.
• Collaborate with Service Operations, Technical Support and Equipment Sales to ensure a coordinated approach.

Skills

Account management

Sales

Customer relationships

Negotiation

Communication

Job description

• Circa £50,000 - £60,000 per annum, dependent upon skills and experience
• Permanent & Full-time position
• Generous annual bonus scheme
• Field-based role covering the Central Region of the UK, broadly extending from south of the Pennines to north of the M4, excluding Wales.
• Comprehensive employee benefits package

We have an exciting opportunity for a commercially minded and customer-focused individual to join our Commercial Service team as an Account Manager.

Based within our Central Region of the UK, you will take responsibility for developing and managing our service business across your designated territory. This is a field-based role, with an expectation of face-to-face customer meetings on two to three days per week, alongside occasional travel elsewhere in the UK.

About us:

At Canon Medical Systems, we offer a full range of diagnostic medical imaging solutions including CT, X-Ray, Ultrasound and MRI, and are committed to delivering optimum health opportunities for patients through uncompromised performance, comfort and safety features. To find out more, please visit our website at: Canon Medical Systems UK

About the role:

As an Account Manager within our Commercial Service team, you will play an important role in protecting and growing our service business, building lasting customer relationships and identifying opportunities to deliver high-quality service and maintenance solutions.

You will take ownership of your territory's commercial performance, working proactively to retain existing service contracts, develop new business opportunities and achieve agreed sales targets.

Your responsibilities will include managing customer accounts, negotiating service agreements, coordinating tender submissions and conducting regular customer service reviews. You will develop a detailed understanding of our customers, their equipment and their evolving requirements, enabling you to identify opportunities and deliver solutions that provide genuine value.

Collaboration will be central to your success. Working closely with colleagues across Service Operations, Technical Support, Equipment Sales and other business functions, you will help ensure a coordinated approach to customer relationships, commercial opportunities and the commitments we make.

Why work for us?

• You will join a successful Company where customers and patients are at the heart of everything that we do – In our latest employee survey, 92% of our team members are proud to work at Canon Medical Systems UK.
• We offer fantastic opportunities for training & development.
• You will be entitled to 25 days holiday per year (rising to 30 days after 5 years’ service), plus paid bank holidays.
• You will have access to our defined pension scheme; employee minimum contribution 3%, and we will contribute 8%.
• Our flexible benefits platform gives you the freedom to personalise your benefits to suit your circumstances, with options including private healthcare, health cash plans, dental plans and holiday buy and sell.
• You will have access to our Employee Assistance Programme and Wellbeing App.
• Two paid volunteer leave days per year to support causes you care about. One day to support one of our chosen charities, and the other day can be spent supporting an initiative or charity that’s important to you. Whether you’re passionate about healthcare initiatives, environmental projects, or supporting local charities, we encourage you to contribute in a way that’s meaningful to you.

To find out more about how we invest in our people, please visit our website on: Investing in our People - Canon Medical Systems Ltd

What are we looking for?

We are looking for someone who combines excellent interpersonal skills with strong commercial awareness, initiative and sound judgement. You will be confident building relationships with stakeholders at all levels, comfortable working independently and capable of managing competing priorities whilst taking ownership of results.

Previous account management or business development experience would be advantageous, particularly within healthcare or a technical service environment. However, we also welcome applications from individuals with relevant customer-facing sales or service experience who can demonstrate the aptitude and ambition to succeed in this role. Alongside the following attributes:

• Experience in a customer-facing sales, service or commercially focused role.
• Strong communication and interpersonal skills, with the ability to influence stakeholders and build lasting relationships.
• Understands the importance of delivering on commitments and motivated to achieve positive outcomes for customers and the business.
• Commercial awareness, initiative and the ability to work independently and collaboratively.
• Willingness to travel extensively throughout the Central Region, including occasional overnight stays and travel elsewhere in the UK.
• Valid proof of right to work in the UK and full UK driving license. Unfortunately, we are unable to offer visa sponsorship for this position.

This is an excellent opportunity to join an established team, take ownership of your own territory and play an important part in the continued development of Canon Medical Systems UK's service business. If you have the skills, enthusiasm and drive to make a difference, we would love to hear from you.

We are delighted to have been included in the Inclusive Top 50 UK Employers List 2025/26. The Inclusive Top 50 UK Employers List (IT50) showcases leading organisations across the UK that are driving meaningful progress in inclusion across all strands of diversity, including age, disability, gender, LGBT+, race, faith, and religion.

We recognise that every individual has unique needs and circumstances. As part of our commitment to inclusivity, we are able to offer reasonable adjustments during the application and interview process to support candidates with disabilities, long-term health conditions, or other personal circumstances. If you require any adjustments, please don’t hesitate to contact our Recruitment Team at [e-mail] - we’ll work with you to ensure that you have the support you need to succeed.